国内电信运营商互联网专线工程项目进度管理优化研究

发布时间：2018-01-03 08:11

本文关键词：国内电信运营商互联网专线工程项目进度管理优化研究　出处：《北京邮电大学》2015年硕士论文　论文类型：学位论文

【摘要】：随着互联网的蓬勃发展,与互联网相关的各类项目也随之大量出现。这些项目不仅数量很多,而且往往面临激烈的市场竞争。这些项目中最经常出现的问题就是项目不能按计划时间完成,从而导致客户不能按预定时间开通和使用网络通信业务,使客户满意度下降,甚至发生客户业务转网等情况,严重影响公司的业务发展和形象。其中,电信运营商为集团大客户开通互联网专线业务的项目就是典型的一类项目。本文以电信运营商互联网专线工程项目为例进行研究,试图解决如何保证电信运营商互联网专线工程项目按计划时间完成,从而提高电信运营商的专线服务品质的问题。本论文主要研究国内电信运营商互联网专线工程项目的进度管理的计划建立及其优化问题。由于目前电信运营商都没有从整体项目进度管理的角度计划和控制互联网专线工程项目,所以本文将首先采用调研法总结并建立此类项目的网络计划图。本文首先访谈使用互联网专线业务的国内电信运营商的商务客户,明确互联网专线工程项目的进度管理中存在的问题。再通过访谈国内电信运营商的相关部门员工和领导,总结并规划出现有此类项目的网络计划图；之后通过调研分析,确定此类项目的关键路径。接下来,本文将主要采用关键链法对建立的电信运营商互联网专线工程项目的进度计划进行优化,通过对得出的网络计划图及相关数据的分析,得出影响此类工程项目进度的关键工序和关键资源,尝试为此类项目设计一套新的优化进度管理流程。本研究将调研法和关键链法分别应用于电信运营商互联网专线工程项目的进度管理中,希望强化项目进度管理技术在实际项目中的作用。同时,也希望能够帮助电信运营商了解和反思自身可能存在的互联网专线工程项目进度管理方面存在的问题,有效改进项目工期,提高服务质量和客户满意度,同时帮助互联网专线业务市场更好地发展。
[Abstract]:With the rapid development of the Internet, a large number of Internet-related projects have emerged. These projects are not only a lot of projects. And often face fierce market competition. The most common problem in these projects is that the project can not be completed according to scheduled time, resulting in customers can not open and use network communication services on schedule. Make customer satisfaction decline, even happen customer business network, seriously affect the company's business development and image. The project of telecom operators to open Internet dedicated line services for large group customers is a typical project. This paper takes the telecom operators Internet special line project as an example to study. Try to solve how to ensure telecom operators Internet dedicated line project completed on schedule. In order to improve the service quality of telecom operators, this paper mainly studies the establishment and optimization of the schedule management of the domestic telecom operators' Internet dedicated line project. The project is not planned and controlled from the perspective of overall project schedule management. Therefore, this paper will first use the research method to summarize and establish the network plan of such projects. Firstly, this paper will interview the business customers of the domestic telecom operators who use the Internet private line service. Make clear the problems existing in the progress management of the Internet dedicated line project. Then by interviewing the staff and leaders of the relevant departments of the domestic telecom operators, summarize and plan the network plan map with such projects; After the investigation and analysis to determine the key path of such projects. Next, this paper will mainly use the key chain method to establish the telecom operators Internet dedicated line project schedule optimization. Through the analysis of the network plan and related data, the key processes and resources that affect the progress of this kind of project are obtained. This paper attempts to design a new optimal schedule management process for this kind of project. This study applies the research method and the key chain method to the progress management of the telecom operators' Internet dedicated line project. I hope to strengthen the role of project schedule management technology in the actual project. At the same time, I hope to help telecom operators understand and reflect on their own problems in the project schedule management of Internet dedicated line project. Effectively improve project duration, improve service quality and customer satisfaction, and help the Internet dedicated line business market to develop better.
【学位授予单位】：北京邮电大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F626

【参考文献】