基于web2.0的企业知识问答激励方法和系统研究

发布时间：2018-04-17 19:26

本文选题：知识问答 + web2.0　；参考：《浙江大学》2014年硕士论文

【摘要】：在知识经济时代,知识已经取代劳动力、土地和资本,成为驱动企业发展的主要动力,但是企业仅仅拥有知识是不够的,知识只有被充分利用起来才能够为企业创造价值。然而在企业内部,用户很少去使用知识,知识往往只是被存储起来,成为企业数据库的一部分,企业的知识管理往往变成企业的信息管理。结合国内知识管理的现状分析和网络知识问答平台的特点分析,本文认为企业知识问答形式的知识管理是解决目前国内知识管理问题的途径之一,但是知识问答不会自动发生,需要企业管理者对企业员工进行激励。为此,本文结合国家高技术研究发展计划“基于全生命周期的高能耗装备设计技术和工具研究(2013AA041304)”,提出了基于web2.0的企业问答知识激励方法和系统。论文的组织结构如下：第一章详细介绍了本文的背景知识,包括web2.0技术、知识共享的知识、知识问答的知识和激励理论的知识,分析了国内知识管理的现状和企业知识问答系统的特点,最后给出了本文的体系结构、研究内容和研究意义。第二章基于委托代理理论分析了知识问答过程,采用单委托、单代理的委托代理模型分析了知识问答中的提问过程,使用单委托、多代理的委托代理模型分析了知识问答中的回答过程,最后总结了知识问答过程应该采取的激励策略。第三章基于web2.0的思想,总结了企业问答知识的创建和评价过程的特点,结合EigenRumor算法思想提出了知识对企业的贡献值的计算方法,分析了目前网络知识问答平台激励方法中存在的不足,提出了基于动态积分奖励的企业知识问答激励方法。第四章从系统的体系结构和功能模块等方面对基于web2.0的企业知识问答系统的设计与实现进行了探讨,并介绍了系统的关键技术。第五章以三变科技知识问答系统为例,介绍了企业知识问答系统的实例应用。第六章对本文的研究进行了总结,指出了论文的创新点和有待进一步提高之处。
[Abstract]:In the era of knowledge economy, knowledge has replaced labor, land and capital as the main driving force to drive the development of enterprises. However, it is not enough for enterprises to possess knowledge. Knowledge can only be fully utilized to create value for enterprises.However, within the enterprise, the user seldom uses the knowledge, the knowledge is always stored and becomes part of the enterprise database, and the knowledge management of the enterprise often becomes the information management of the enterprise.Based on the analysis of the current situation of domestic knowledge management and the characteristics of the online knowledge question answering platform, this paper thinks that the knowledge management in the form of enterprise knowledge question answering is one of the ways to solve the problems of domestic knowledge management, but the knowledge question and answer will not occur automatically.Enterprises need managers to motivate their employees.Therefore, this paper presents an enterprise question and answer knowledge incentive method and system based on web2.0, combined with the National High Technology Research and Development Program "High Energy consumption equipment Design Technology and tool Research based on the whole Life cycle" (2013AA041304).The structure of the paper is as follows:The first chapter introduces the background knowledge of this paper in detail, including web2.0 technology, knowledge sharing knowledge, knowledge question-and-answer knowledge and motivation theory, and analyzes the current situation of domestic knowledge management and the characteristics of enterprise knowledge question-and-answer system.Finally, the architecture, research content and significance of this paper are given.The second chapter analyzes the process of question and answer based on the principal-agent theory.The multi-agent principal-agent model analyzes the answer process in the question and answer process, and finally summarizes the incentive strategies that should be adopted in the process of knowledge question and answer.In the third chapter, based on the idea of web2.0, the characteristics of the process of establishing and evaluating the knowledge of enterprise question and answer are summarized, and the method of calculating the contribution of knowledge to the enterprise is put forward in combination with the idea of EigenRumor algorithm.This paper analyzes the shortcomings of the incentive methods in the online knowledge question-and-answer platform, and puts forward an incentive method based on dynamic integral reward for enterprise knowledge question-and-answer.The fourth chapter discusses the design and implementation of enterprise knowledge question and answer system based on web2.0 from the aspects of system architecture and function module, and introduces the key technology of the system.The fifth chapter introduces the application of the enterprise knowledge question and answer system with the example of the three-variable Q & A system of science and technology.The sixth chapter summarizes the research and points out the innovation of the paper and the points to be further improved.
【学位授予单位】：浙江大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TP393.09

【参考文献】