涉医网络舆情监控与预警系统设计与实现

发布时间：2018-07-12 13:02

本文选题：涉医舆情 + 监控　；参考：《中国科学院大学（工程管理与信息技术学院）》2014年硕士论文

【摘要】：随着信息和网络技术的发展,网络已日益成为舆论传播和热点聚集的重要源头。涉医网络舆情已经成为影响医院形象和声誉的一个重要因素。在复杂的医患关系大环境下,如何基于复杂多变的网络舆情,不断完善医疗服务品质,提高重大涉医事件的预警及危机公关的能力,已成为医院不得不正视和面临的新挑战。论文以涉医网络舆情特点分析为依据,以研究网络舆情监控和预警的相关技术理论为基础,构建涉医网络舆情监控与预警系统。具体工作包括如下： (1)概括论述当前舆情监测和预警领域相关产品和技术研究现状,对本文系统研发采用的网络信息获取、处理、监测和预警的相关技术理论进行研究； (2)深入研究涉医网络舆情的特点、产生根源及形成发展过程,并在此基础上对涉医网络舆情监控与预警系统展开需求分析和总体设计； (3)重点描述系统数据收集和预处理、涉医知识库、涉医话题检测和涉医事件预警模块的详细设计、实现及测试过程,并对通过分析系统部分功能界面以验证系统的有效性。论文研究提出的话题检测方法、预警指标体系以及基于Logistic的涉医事件预警模型,对于相关研究具有一定理论参考价值；设计的涉医网络舆情监控与预警系统能够实现对涉医网络舆情实时监控,并能及时预警可能出现的涉医舆情危机,对于医院提高舆情危机应对能力,提升医疗服务质量具有重要的现实意义。
[Abstract]:With the development of information and network technology, the network has become an important source of public opinion and hot spots. Network public opinion has become an important factor affecting hospital image and reputation. Under the environment of complex doctor-patient relationship, how to improve the quality of medical service, improve the ability of early warning and crisis public relations of major medical incidents based on complex and changeable network public opinion has become a new challenge that hospitals have to face and face. Based on the analysis of the characteristics of media-related network public opinion and the relevant technical theory of network public opinion monitoring and early warning, this paper constructs a medical network public opinion monitoring and early warning system. The specific work includes the following: (1) summarize the current research status of related products and technologies in the field of public opinion monitoring and early warning, obtain and process the network information used in the research and development of this system, (2) deeply study the characteristics of media-related network public opinion, produce the root cause and form the process of development, On the basis of this, the demand analysis and overall design of public opinion monitoring and early warning system for medical network are carried out. (3) the system data collection and preprocessing, the medical knowledge base, and the medical knowledge base are described emphatically. The detailed design, implementation and testing process of the medical topic detection and medical incident warning module are presented, and some functional interfaces of the system are analyzed to verify the effectiveness of the system. The methods of topic detection, the early warning index system and the medical incident warning model based on Logistic have some theoretical reference value for the related research. The designed network monitoring and early warning system can realize the real-time monitoring of the medical network public opinion, and can timely warn the possible medical public opinion crisis, and improve the ability of the hospital to deal with the public opinion crisis. It is of great practical significance to improve the quality of medical service.
【学位授予单位】：中国科学院大学（工程管理与信息技术学院）
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TP393.09

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