微博故障管理系统的设计与实现
发布时间：2018-10-18 08:41
【摘要】：信息时代的今天,微博已经成为一种新的生活方式,它给人们提供了抒发个人情感以及人与人之间进行良好沟通的平台,人们可以通过微博随时随地的记录生活中的点滴,发现和分享身边的新鲜事。在经过雨后春笋般发展后,新浪微博成为国内微博行业的佼佼者,新浪微博逐渐成为一个具备巨大影响力的社会化媒体平台。作为当今社会流行的社交工具之一,作为一个社会化的媒体平台,随着用户爆炸式的增加,新浪微博每天都会产生海量信息。每逢社会重大事件,新浪微博的发送量都会在短期内迅速增加,并且会持续一段时间。这无疑加大了技术保障部的管理难度。 微博故障管理系统采用Apache+PHP+phpMyAdmin+MySQL的黄金组合方式进行开发,使用PHP编写,用Apache Web服务器提供Web服务,后台数据库使用MySQL,并用phpMyAdmin对其进行管理。本系统主要是通过监控判断系统是否需要预警,如果发现故障则进入故障流程管理,并且可以对故障列表中的故障进行管理。本人独立完成系统的4大模块,包括：数据监控模块、舆情监控模块、故障流程管理模块、故障管理模块。各个模块以及包含的功能描述如下： (1)数据监控模块。该模块主要是供数据监控人员使用,应该显示出各种反映公司业务量的数据图,若达到相应阈值,则告警提示。 (2)舆情监控模块。该模块主要是供舆情监控人员使用,模块可以通过视图来反映微博舆情告警情况,可以通过颜色、声音等形式来反映故障告警的状态,进一步进入告警板,可以看到当前微博舆情告警的简要信息。 (3)故障流程管理模块。该模块功能：第一,故障流程管理人员在接收到故障后,可以进行报障、故障跟进、故障响应、故障升级、故障恢复和生成故障报告操作。第二,上述每项操作除故障响应之外都可以发送邮件通知到相关人员,并且在发送邮件之前可以发送测试邮件。 (4)故障管理模块。该模块主要是便于故障管理人员对公司已有故障的管理。在该模块中,故障管理人员可以对公司已有故障列表进行查询故障、编辑修改故障、删除故障以及查看故障信息的操作。 微博故障管理系统是本人在新浪公司实习期间参与开发的项目,该项目是供新浪公司技术保障部的故障管理组人员使用。目前,微博故障管理系统已经投入运行,并且使用状况良好。通过对微博业务进行监控告警,并对故障进行处理,降低了人工监控和管理引入漏检和误报的风险,相对提高了运维团队的工作效率,并且维护了微博平台的稳定,提高了用户的体验价值。
[Abstract]:In the information age, Weibo has become a new way of life. It provides a platform for people to express their personal feelings and communicate well with others. Find and share new things around you. After springing up, Sina Weibo has become a leader in the country's Weibo industry, and Sina Weibo has gradually become a social media platform with great influence. As one of the popular social tools, as a social media platform, with the explosive increase of users, Sina Weibo produces a lot of information every day. Every major social event, Sina Weibo will quickly increase in the short term, and will continue for a period of time. This undoubtedly increased the difficulty of the management of the technical support department. Weibo fault management system is developed by gold combination of Apache PHP phpMyAdmin MySQL, written by PHP, provided with Web service by Apache Web server, and managed by MySQL, and phpMyAdmin in backstage database. This system is mainly through monitoring and judging whether the system needs early warning, if the fault is found into the fault flow management, and can manage the fault in the fault list. I independently completed the system of four modules, including: data monitoring module, public opinion monitoring module, fault flow management module, fault management module. Each module and the functions included are described as follows: (1) data monitoring module. This module is mainly used for data monitoring personnel, should display a variety of data diagrams reflecting the volume of business of the company, if the corresponding threshold value, alarm prompt. (2) Public opinion monitoring module. The module is mainly for the use of public opinion monitoring personnel. The module can reflect Weibo's public opinion alarm situation through view, can reflect the status of fault alarm through color, sound and other forms, and further enter the alarm board. You can see the current Weibo public opinion warning brief information. (3) Fault flow management module. The function of this module is as follows: first, after receiving the fault, the fault flow manager can report the trouble, follow up, respond, upgrade, recover and generate the fault report. Second, each of the above operations can send a message notification to the relevant person except for the fault response, and can send the test mail before sending the message. (4) the fault management module. This module is mainly to facilitate the fault management of the company's existing fault management. In this module, the fault manager can query the company's existing fault list, edit and modify the fault, delete the fault and view the fault information. Weibo fault management system is a project that I participated in during my internship in Sina company. The project is used by the fault management team of the technical support department of Sina company. At present, Weibo fault management system has been put into operation, and in good condition. By monitoring and warning Weibo's business and handling the faults, the risks of false check and false report introduced by manual monitoring and management are reduced, the working efficiency of the operation and maintenance team is relatively improved, and the stability of Weibo platform is maintained. Improved the user's experience value.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52;TP393.092
本文编号：2278595
[Abstract]:In the information age, Weibo has become a new way of life. It provides a platform for people to express their personal feelings and communicate well with others. Find and share new things around you. After springing up, Sina Weibo has become a leader in the country's Weibo industry, and Sina Weibo has gradually become a social media platform with great influence. As one of the popular social tools, as a social media platform, with the explosive increase of users, Sina Weibo produces a lot of information every day. Every major social event, Sina Weibo will quickly increase in the short term, and will continue for a period of time. This undoubtedly increased the difficulty of the management of the technical support department. Weibo fault management system is developed by gold combination of Apache PHP phpMyAdmin MySQL, written by PHP, provided with Web service by Apache Web server, and managed by MySQL, and phpMyAdmin in backstage database. This system is mainly through monitoring and judging whether the system needs early warning, if the fault is found into the fault flow management, and can manage the fault in the fault list. I independently completed the system of four modules, including: data monitoring module, public opinion monitoring module, fault flow management module, fault management module. Each module and the functions included are described as follows: (1) data monitoring module. This module is mainly used for data monitoring personnel, should display a variety of data diagrams reflecting the volume of business of the company, if the corresponding threshold value, alarm prompt. (2) Public opinion monitoring module. The module is mainly for the use of public opinion monitoring personnel. The module can reflect Weibo's public opinion alarm situation through view, can reflect the status of fault alarm through color, sound and other forms, and further enter the alarm board. You can see the current Weibo public opinion warning brief information. (3) Fault flow management module. The function of this module is as follows: first, after receiving the fault, the fault flow manager can report the trouble, follow up, respond, upgrade, recover and generate the fault report. Second, each of the above operations can send a message notification to the relevant person except for the fault response, and can send the test mail before sending the message. (4) the fault management module. This module is mainly to facilitate the fault management of the company's existing fault management. In this module, the fault manager can query the company's existing fault list, edit and modify the fault, delete the fault and view the fault information. Weibo fault management system is a project that I participated in during my internship in Sina company. The project is used by the fault management team of the technical support department of Sina company. At present, Weibo fault management system has been put into operation, and in good condition. By monitoring and warning Weibo's business and handling the faults, the risks of false check and false report introduced by manual monitoring and management are reduced, the working efficiency of the operation and maintenance team is relatively improved, and the stability of Weibo platform is maintained. Improved the user's experience value.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52;TP393.092
【引证文献】
相关硕士学位论文 前1条
1 李阳;微博业务流解析及管理系统[D];电子科技大学;2016年
，本文编号：2278595
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