远程会议协作云平台设计与实现
发布时间：2019-06-14 04:21
【摘要】：随着经济的发展,企业运营过程中的商务活动日益增多起来。尤其是跨国企业在出差经费预算有限的情况下,若想通过出差来充分完善工作将会比较困难。在此需求的推动下,思科公司将多媒体技术与通信技术相结合,研发了一种新的基于互联网的WebEx会议协作系统,使得工作中的沟通和协作可以通过互联网远程来实现。远程会议协作云平台作为会议系统SaaS层最重要组成部分,是结合了从最终用户订购使用到客服人员运维计费的全业务平台。本平台主要实现功能有针对用户端的产品订购以及采用Red5框架实现的会议协作功能,以及针对后台运维人员进行跟进的订单和客户资料处理功能。并且后台会根据用户使用行为进行计费和批价处理最终形成账单发送给客户。本平台部署于Linux操作系统,采用Java语言实现服务端上层应用功能,ActionScript实现客户端功能。计费采集和批价处理功能考虑与上层应用的解耦,以及云平台的整体负载性能,将采用C/C++语言配合ORACLE数据库存储过程进行开发实现。本平台的目标客户是企业级用户,因此对安全性及稳定性要求非常高,且分布式部署于不同的物理数据中心。因此云平台还通过Dell SharePlex为数据库同步及备份,有力的保障了云平台运营的稳定性和数据安全性,以及针对计费批价的性能。应用层充分考虑了业务扩展需要,采用了伸缩性安全性较强的J2EE技术实现,并在开发架构中采用MVC结构进行设计充分满足了系统扩展的需要。本文对远程会议协作云平台的发展和背景进行分析,并详细论述了门户、管理、会议、计费模块的研究方案和开发过程,特别针对云平台中的关键技术点进行了进一步的阐述,最后通过黑盒测试和白盒测试真实的论证了云平台的稳定性。云平台支持复杂的业务特性、融合性以及混合的网络环境,统一的用户管理和端到端流程控制以及针对远程在线协作功能的高效支持,同时还兼容异构系统的部署和高并发网络环境支持,提供高可用性的SaaS服务保障客户体验。
[Abstract]:With the development of economy, the business activities in the process of enterprise operation are increasing day by day. In particular, under the condition of limited travel budget, it will be difficult for multinational enterprises to fully improve their work through travel. Driven by this demand, Cisco has developed a new WebEx conference cooperation system based on Internet by combining multimedia technology with communication technology, so that communication and cooperation in work can be realized remotely through the Internet. As the most important part of SaaS layer of conference system, teleconferencing collaboration cloud platform combines the whole business platform from end-user ordering to customer service personnel operation and maintenance billing. The main functions of this platform are the product ordering for the client and the conference cooperation function realized by Red5 framework, as well as the order and customer data processing function for the background operation and maintenance personnel to follow up. And the background will be based on the user behavior for billing and batch price processing and finally form the bill to be sent to the customer. The platform is deployed in Linux operating system. Java language is used to realize the upper application function of the server, and ActionScript is used to realize the client function. Considering the decoupling from the upper application and the overall load performance of the cloud platform, the charging collection and batch processing functions will be developed and realized by C / C language combined with ORACLE database stored procedure. The target customers of this platform are enterprise-class users, so the requirements for security and stability are very high, and distributed deployment in different physical data centers. Therefore, the cloud platform also synchronizes and backs up the database through Dell SharePlex, which effectively ensures the stability and data security of the cloud platform operation, as well as the performance for billing and batch pricing. The application layer fully considers the needs of business expansion, adopts J2EE technology with strong scalability security, and uses MVC structure to design in the development architecture to fully meet the needs of system expansion. In this paper, the development and background of remote conference collaborative cloud platform are analyzed, and the research scheme and development process of portal, management, conference and billing module are discussed in detail, especially the key technical points in cloud platform are further expounded. finally, the stability of cloud platform is demonstrated by black box test and white box test. The cloud platform supports complex business characteristics, integration and hybrid network environment, unified user management and end-to-end process control, as well as efficient support for remote online collaboration functions. at the same time, it is compatible with heterogeneous system deployment and high concurrency network environment support, and provides high availability SaaS services to ensure customer experience.
【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP393.09
本文编号：2499096
[Abstract]:With the development of economy, the business activities in the process of enterprise operation are increasing day by day. In particular, under the condition of limited travel budget, it will be difficult for multinational enterprises to fully improve their work through travel. Driven by this demand, Cisco has developed a new WebEx conference cooperation system based on Internet by combining multimedia technology with communication technology, so that communication and cooperation in work can be realized remotely through the Internet. As the most important part of SaaS layer of conference system, teleconferencing collaboration cloud platform combines the whole business platform from end-user ordering to customer service personnel operation and maintenance billing. The main functions of this platform are the product ordering for the client and the conference cooperation function realized by Red5 framework, as well as the order and customer data processing function for the background operation and maintenance personnel to follow up. And the background will be based on the user behavior for billing and batch price processing and finally form the bill to be sent to the customer. The platform is deployed in Linux operating system. Java language is used to realize the upper application function of the server, and ActionScript is used to realize the client function. Considering the decoupling from the upper application and the overall load performance of the cloud platform, the charging collection and batch processing functions will be developed and realized by C / C language combined with ORACLE database stored procedure. The target customers of this platform are enterprise-class users, so the requirements for security and stability are very high, and distributed deployment in different physical data centers. Therefore, the cloud platform also synchronizes and backs up the database through Dell SharePlex, which effectively ensures the stability and data security of the cloud platform operation, as well as the performance for billing and batch pricing. The application layer fully considers the needs of business expansion, adopts J2EE technology with strong scalability security, and uses MVC structure to design in the development architecture to fully meet the needs of system expansion. In this paper, the development and background of remote conference collaborative cloud platform are analyzed, and the research scheme and development process of portal, management, conference and billing module are discussed in detail, especially the key technical points in cloud platform are further expounded. finally, the stability of cloud platform is demonstrated by black box test and white box test. The cloud platform supports complex business characteristics, integration and hybrid network environment, unified user management and end-to-end process control, as well as efficient support for remote online collaboration functions. at the same time, it is compatible with heterogeneous system deployment and high concurrency network environment support, and provides high availability SaaS services to ensure customer experience.
【学位授予单位】：哈尔滨工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP393.09
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