标准化沟通模式在医护沟通中的应用效果观察

发布时间：2018-04-13 16:33

本文选题：标准化沟通模式 + 医护沟通　；参考：《中国医学伦理学》2016年04期

【摘要】：目的探讨标准化沟通模式在医护沟通中的应用效果。方法采取分层整群抽样抽取我院10个临床护理单元的96名护理人员及49名医生。对护理人员实施标准化沟通模式培训,制作书面沟通引导及利用电子化医护交互系统等实施标准化沟通。实施1年后比较实施前后医生对护理人员工作满意度并调查护理人员对应用标准化沟通模式的态度。结果实施后医生对护理人员总体工作满意度高于实施前,差异有统计学意义。护士对标准化沟通模式在工作中的应用认可度较高。结论标准化沟通模式有利于提高医生对护士工作的满意程度,尤其在护士病情了解、专业理论知识掌握及与医生的配合度方面满意程度有明显提升,值得在临床工作中推广。
[Abstract]:Objective to explore the application effect of standardized communication mode in medical communication.Methods 96 nurses and 49 doctors in 10 clinical nursing units were sampled by stratified cluster sampling.The training of standardized communication mode for nursing staff, the making of written communication guidance and the use of electronic medical and nursing interactive system were used to carry out standardized communication.After 1 year of implementation, the nurses' job satisfaction was compared before and after the implementation and the nurses' attitude towards the application of standardized communication model was investigated.Results the overall job satisfaction of nurses after implementation was higher than that before implementation, and the difference was statistically significant.Nurses have a high degree of recognition for the application of standardized communication mode in their work.Conclusion the standardized communication model is helpful to improve the satisfaction of the nurses, especially in the aspects of the nurses' understanding of the disease, the mastery of the professional theory knowledge and the degree of cooperation with the doctors, which is worth popularizing in the clinical work.
【作者单位】：西安交通大学第一附属医院护理部;
【分类号】：R47

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