建立微信平台实施护理质控的效果观察

发布时间：2018-11-11 13:05

【摘要】：目的探讨建立微信平台在护理质控管理中的应用效果。方法在科内设立手机微信群,组织科室全体护士加入微信群聊,作为质控反馈、讨论交流及监督持续质量改进的平台;每周由护士长或质控护士在群内公布质检存在问题及相关责任人信息,群内成员自由讨论分析原因及改进措施,也可将工作中感到疑惑的问题上传讨论;讨论后责任人将问题改进,质控护士进行跟踪;每月选出发言踊跃者为微信明星,给予奖励。结果实施微信护理质控后,本科室质控质量明显提高,质控信息知晓率由67%提升为95%,护士满意度由33%上升为95%,护理问题重复发生率由67%下降为36%,差异均有统计学意义(P0.05)。结论利用微信群作为护理质控交流平台,是护理单元提高护理管理水平及整体护理质量,促进护理质量持续改进的有效方法之一,体现了科技与护理管理的有效结合,适应现代护士工作的需求。
[Abstract]:Objective to explore the application effect of setting up WeChat platform in nursing quality control management. Methods to set up a cell phone WeChat group in Kone and organize all nurses in the department to join the WeChat group chat as a platform for quality control and feedback to discuss communication and monitor continuous quality improvement. Once a week, the head nurse or the quality control nurse will publish the information of the quality inspection problem and related responsible person in the group. The members of the group can discuss the reasons and the improvement measures freely, and can also upload the questions which are confused in the work to discuss. After the discussion, the responsible person will improve the problem, quality control nurse to follow up; every month to choose to speak enthusiastically as WeChat star, give reward. Results after the implementation of WeChat nursing quality control, the quality control quality of the department was obviously improved, the awareness rate of quality control information was raised from 67% to 95%, the satisfaction degree of nurses increased from 33% to 95%, and the repetition rate of nursing problems decreased from 67% to 36%. The difference was statistically significant (P0.05). Conclusion using WeChin group as the communication platform of nursing quality control is one of the effective methods to improve the level of nursing management and the overall nursing quality, and to promote the continuous improvement of nursing quality, which embodies the effective combination of science and technology and nursing management. To meet the needs of modern nurses.
【作者单位】：南通大学附属医院肾内科;
【分类号】：R47

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