某管委会客户服务管理系统的设计与实现

发布时间：2018-01-09 18:36

本文关键词：某管委会客户服务管理系统的设计与实现　出处：《电子科技大学》2016年硕士论文　论文类型：学位论文

【摘要】：当前,各地区设立了经济技术开发区,管理部门主要是管委会,管理的重点是为园区内的企业和个人客户提供服务,提供技术支撑和政策支持。经济技术开发区入驻的企业和个人客户是管委会服务的重点对象,服务质量的好坏决定了开发区企业经济发展的环境,服务质量是经济技术开发区的重要竞争力,管委会客户服务是获得企业客户满意度和忠诚度的关键所在。为了适应经济发展和现代化市场的竞争,管委会需要通过现代信息化管理系统来实现经济园区管理的规范化和现代化。论文分析阐述了管委会客户服务管理系统的业务流程和功能需求,分析了管委会客户服务管理系统的开发环境,并对系统的可行性进行分析,阐述了管委会客户服务管理系统的设计目标和设计原则,对管委会客户服务管理系统进行功能用例分析,并对系统各功能模块和数据库进行设计分析。最后,采用ASP.NET作为软件开发工具,以SQL SERVER为系统数据库,加入网络防火墙等系统安全技术,编程实现了管委会客户服务管理系统。设计实现的管委会客户服务管理系统主要有七个功能模块：客户注册管理、投诉建议管理、信息发布管理、预约服务管理、查询统计管理、工作日志管理和系统管理模块等。管委会客户管理系统的开发与应用,能针对不同情况对经济技术开发区的企业和个人客户资料信息进行及时的更新和维护,能实现管委会与园区企业客户的交互,实现企业客户在线注册,园区规划展示,企业产品展示等功能,能实现开发区企业在线招聘和企业信息管理,降低开发区的管理成本,提高开发区的竞争力。同时为开发区企业提供有针对性的服务,获取市场优势,实现利益最大化。设计实现的管委会客户服务管理系统界面简洁,操作简单,功能完善,有利于提升经济技术开发共管理委企业客户管理的质量和管理水平,为开发区管理者提供有价值的统计数据和决策分析,提升开发区管委会的市场竞争力。
[Abstract]:At present, economic and technological development zones have been set up in various regions, and the management departments are mainly management committees. The focus of management is to provide services to enterprises and individual customers in the park. To provide technical support and policy support. The enterprises and individual customers in the economic and technological development zone are the key objects of the management committee service. The quality of service determines the environment for the economic development of the development zone enterprises. Service quality is an important competitive power of the economic and technological development zone. Customer service is the key to obtain customer satisfaction and loyalty in order to adapt to the economic development and modern market competition. The management committee needs to realize the standardization and modernization of the economic park management through the modern information management system. The paper analyzes the business process and functional requirements of the management committee customer service management system. This paper analyzes the development environment of the management committee customer service management system, analyzes the feasibility of the system, and expounds the design objectives and design principles of the management committee customer service management system. The function of the management committee customer service management system is analyzed and the function modules and database of the system are designed and analyzed. Finally, ASP.NET is used as the software development tool. Taking SQL SERVER as system database, adding network firewall and other system security technology. The design and implementation of the management committee customer service management system has seven main functional modules: customer registration management, complaint management, information release management. Booking service management, query statistics management, log management and system management module, etc. The development and application of customer management system of management committee. It can update and maintain the enterprise and personal customer information in different situations, realize the interaction between the management committee and the enterprise customers in the park, and realize the online registration of enterprise customers. Park planning display, enterprise product display and other functions, can achieve online recruitment and enterprise information management, and reduce the management costs of the development zone. Improve the competitiveness of the development zone. At the same time for the development zone enterprises to provide targeted services, access to market advantages, maximize benefits. The design and implementation of the management committee customer service management system simple interface, simple operation. The perfect function will help to improve the quality and management level of customer management in the management committee of economic and technological development, and provide valuable statistical data and decision analysis for the managers of the development zone. Improve the market competitiveness of the Development Zone Management Committee.
【学位授予单位】：电子科技大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

【相似文献】