铁路职工工作压力测评与应用研究

发布时间：2018-02-25 06:06

本文关键词： 铁路职工工作压力测评员工援助计划　出处：《北京交通大学》2017年硕士论文　论文类型：学位论文

【摘要】：近十年来,中国高速铁路的跨越式发展极大提升了人民群众的生活质量,在国民经济发展中做出了重要贡献。随着客货运量的持续增长,各类问题也频繁显现。铁路一线职工工作负荷大,安全责任重,都导致了铁路职工工作压力大的现实,影响了他们的工作积极性和劳动生产效率,催生一系列安全隐患。本研究致力于构建适用于一线铁路职工的工作压力测评方法与标准,对于疏导铁路职工工作压力,提升工作压力应对能力,提高工作满意度和工作安全行为具有现实意义。本文在工作压力理论研究的基础上,采用访谈调研方法提取铁路职工工作压力结果变量,依据症状自评量表(SCL-90)中的相关维度题项和专家意见,编制《铁路职工工作压力调查问卷》。以823名一线铁路职工为调查对象,对其工作压力现状进行分析研究,应用SPSS统计软件对调查数据进行整体描述性分析,差异性分析等。另外,由于数据符合正态分布,依据正态分布中的"经验法则",建立了铁路职工工作压力测评标准。本文研究结果如下:铁路职工工作压力测评模型包括6个结果维度,即躯体化、人际关系敏感、抑郁、焦虑、紧张反应、工作家庭冲突。铁路职工工作压力水平普遍高于全国成年人常模。铁路职工工作压力测评标准可分为6个等级,对铁路职工工作压力水平有较好的区分作用。最后本研究依据上述研究成果,结合员工援助计划的内容和实施步骤,从组织和个体层面提出了疏导铁路职工工作压力,提升工作压力应对能力的建议措施。
[Abstract]:In the past ten years, the leap-forward development of China's high-speed railway has greatly improved the quality of life of the people and made an important contribution to the development of the national economy. All kinds of problems also appear frequently. The heavy workload and heavy safety responsibilities of the railway front-line workers have led to the reality of heavy work pressure among railway workers, which has affected their work enthusiasm and productivity. This study is devoted to the construction of work stress assessment methods and standards suitable for front-line railway workers, which can relieve the working pressure of railway workers and enhance their working stress coping ability. It is of practical significance to improve job satisfaction and job safety behavior. Based on the research of work stress theory, this paper uses interview and research method to extract the variables of work pressure result of railway workers. According to the relevant dimension items and expert opinions of SCL-90, the questionnaire of Railway Workers' working stress was compiled. 823 first-line railway workers were taken as the objects of investigation, and their working stress status was analyzed and studied. The SPSS statistical software is used to analyze the overall description and difference of the survey data. In addition, because the data conform to the normal distribution, According to the "rule of experience" in normal distribution, the evaluation standard of working stress of railway workers is established. The results of this study are as follows: the evaluation model of working stress of railway workers includes six dimensions of results, namely, somatization, interpersonal sensitivity, depression, and so on. Anxiety, stress response, work-family conflict. The working stress level of railway workers is generally higher than the national adult norm. Finally, according to the above research results, combined with the contents and implementation steps of the employee assistance plan, the paper puts forward the work pressure of railway workers from the organizational and individual level. Suggested measures to improve the ability to cope with job stress.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F532.6;R13

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