天津市养老机构养老服务质量调查研究

发布时间：2018-04-25 04:39

本文选题：天津市 + 养老机构　；参考：《天津商业大学》2017年硕士论文

【摘要】：国民经济与社会发展的数据反映出我国社会的老龄化、高龄化程度在不断加剧,老龄化程度日益加深,步步紧逼的上升数据对我国政府规划养老的能力是一个巨大的考验。为了紧跟我国老龄化发展趋势,在市场经济的冲击下以及我国政府这双看不见的手的宏观调控下,我国的养老模式适应变化,不断得到调整,由沿袭了几千年的家庭养老模式逐渐向社会型养老乃至是机构化养老模式转变。由此可以看出,机构化养老以及社会型养老逐步在我国社会老年服务体系中占据越来越重要的地位,并且未来机构养老将会是我国养老的重要主力。根据老年人的身体状况、文化程度、家庭情况等综合因素,养老机构应该除了对老年人进行基本生活的衣食住的照料服务保障之外,更应该为广大老年人提供身体、心理等各方面的专业护理服务,来保障老年人的身心健康。然而,现阶段我国养老机构的管理与发展还在不断探索和完善中,不仅仅是已有的养老机构总量和设施条件无法满足不断增长的社会养老需求。而且,养老机构服务本身的体制不健全的缺陷、养老机构养老服务人员的专业程度不高等因素都是制约着我国养老机构,甚至是养老事业发展的客观因素。因此,养老机构总数量、养老机构基础设施、医疗设施等专业设施以及养老服务专业人员等的供不应求,已经成为我国发展养老事业,提高养老服务的关键所在。本文立足于我国社会面临的人口老龄化问题,在了解了天津市养老模式的现状以及发展趋势后,明确了养老机构在养老服务体系中的重要作用。本文以天津市养老机构养老服务为研究对象,通过养老机构实地调查问卷的形式,根据天津市的中心城区、环城四区、滨海新区、远郊区和郊县这些区域分布以及人文经济发展的不同,分别在南开区、河东区、和平区、河西区、北辰区、红桥区、西青区以及武清区、滨海新区、静海县共选取了10个养老院,发放500份调查问卷,通过调查访问等形式得到了养老机构受访老人们对于养老机构养老服务质量的真实感知数据。其中,调查问卷由一般情况调查表、日常生活能力量表、养老机构老年人护理需求调查表、满意度调查情况组成。通过Epidata3.1软件对数据进行双录入处理,再通过SPSS软件对整理好的数据进行统计分析。并且,本文主要运用马斯洛需求层次理论为基础理论,通过养老机构实地调查问卷的形式,由养老机构的老人对问卷中的每个问题按照他们真实的感受进行评分,构建天津市养老机构养老服务的质量需求评价体系,了解其对所在养老机构服务质量的满意情况。最后,结合调查结果对养老机构服务质量中存在的问题进行分析,并提出针对性提升服务质量的对策建议。
[Abstract]:The data of national economy and social development reflect the aging of our society. The aging degree is getting worse and the aging degree is deepening day by day. The rising data is a great test to the ability of our government to plan for the aged. In order to keep up with the trend of aging development in China, under the impact of the market economy and the macro-control of the invisible hands of our government, the pension model of our country adapts to changes and is constantly adjusted. From the family pension model, which has been followed for thousands of years, to the social pension and even institutional pension model. From this we can see that institutional pension and social old-age care gradually occupy a more and more important position in the social elderly service system of our country, and the institutional pension will be the main force of our country's old-age care in the future. According to the comprehensive factors such as the physical condition, education level and family situation of the elderly, in addition to providing care services for the elderly to provide basic food, clothing and housing, the old-age institutions should also provide the elderly with the body. Psychological and other aspects of professional care services to protect the physical and mental health of the elderly. However, at present, the management and development of pension institutions in China are still under continuous exploration and improvement, not only the total amount and facilities of the existing pension institutions can not meet the increasing social pension needs. Moreover, the defects of the service system of the old-age institution itself and the professional degree of the pension service personnel are all the objective factors that restrict the development of the pension institution and even the old-age enterprise in our country. Therefore, the total number of pension institutions, pension institutions infrastructure, medical facilities and other professional facilities, as well as pension service professionals, has become the key to the development of old-age services in China. Based on the problem of aging population in our society, this paper, after understanding the present situation and developing trend of the old-age model in Tianjin, makes clear the important role of the old-age care institution in the old-age service system. This paper takes the old-age care service of Tianjin pension institutions as the research object, according to the central city of Tianjin, the fourth district around the city, Binhai New area, through the form of field investigation questionnaire of the pension institution. The distribution of these regions in the far suburbs and suburban counties and the differences in the development of the humanities and economy are in Nankai, Hedong, Heping, Hexi, Beichen, Hongqiao, Xiqing, Wuqing and Binhai New areas, respectively. A total of 10 nursing homes were selected in Jinghai County, 500 questionnaires were distributed, and the real perceived data on the quality of the old-age care services of the elderly in the pension institutions were obtained by means of the survey visits and other forms. Among them, the questionnaire consists of general situation questionnaire, ability of daily life scale, nursing needs questionnaire of the elderly in old-age institutions, and satisfaction survey. Double input data is processed by Epidata3.1 software and statistical analysis is carried out by SPSS software. In addition, this paper mainly uses Maslow's hierarchy of needs theory as the basic theory, through the form of field investigation questionnaire of pension institutions, the elderly of pension institutions score every question in the questionnaire according to their real feelings. To establish the quality evaluation system of the old-age care service in Tianjin to find out its satisfaction with the service quality of the pension institution. Finally, this paper analyzes the problems existing in the service quality of the old-age institutions, and puts forward some countermeasures and suggestions to improve the service quality.
【学位授予单位】：天津商业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D669.6

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