FH公司外包质量风险管理研究

发布时间：2018-05-07 07:33

本文选题：供应商 + 外包　；参考：《大连理工大学》2016年硕士论文

【摘要】：在经济全球化与市场化的激烈竞争中,企业科研生产与批量生产不断增大,再加上FH公司产品是一种较为特殊的产品,大都生产周期长,质量要求高,造价高昂,所需的零、配件品种繁多。企业仅靠自身的资源和力量完成所有生产过程,既不经济,也不现实,同时也很难适应日益多变的市场需求。客观上,企业应合理利用外部资源,积极采取社会分工协作,使企业获得最新技术方法、最佳生产设备以及最好的工作环境,降低制造成本,分摊风险,提升生产能力,增强企业核心能力。企业的发展离不开产品外包供应商的配合与支持,供应商所交付的产品质量、进度和服务等方面,直接影响着企业的整个运营过程。经调查研究发现,FH公司外包供应商存在技术管理不规范、生产能力不稳定、质量管理能力弱等诸多问题,因外包产品质量问题引发的安全事故、客户投诉及外场索赔等事件屡屡发生。这些问题经统计分析,归于外包产品交付质量差,在产品外包开发试制过程中疏于质量风险管理而导致,已经给企业造成了较大的经济和信誉损失,有必要采取有效措施尽快改善这种局面。根据FH公司高精密加工产品外包存在的问题,应用矩阵法、头脑风暴法、德尔菲法识别外包质量管理风险因素,研究外包过程策划阶段和实施阶段存在的质量风险。结合FH公司外包质量管理的实际情况,分别从外包合同的签订、外包商的选择、以及与产品相关的技术状态确定、质量管理、生产过程控制等方面,构建外包过程质量风险防控机制和外包商绩效评价体系。最后,以FH公司某型低压涡轮转子外包过程为例,研究外包商的选择、技术协议、工艺评审、特殊过程、关键过程、首件鉴定、产品验收、质量监督审核以及供应商评价等过程风险防控措施的应用,说明了外包管理质量风险防控机制改进后实施效果。通过本文的研究发现,一方面,为提高外包产品交付质量奠定基础,系统地考虑并解决了FH公司产品外包过程当前风险管理的实际问题;另一方面,建立了一套科学的外包质量风险防控机制,覆盖外包策划、供应商考察、供应商技术能力确认,供应商评价等,提升FH公司外包管理效率、达到外包过程达到全面质量管理水平。
[Abstract]:In the fierce competition of economic globalization and marketization, the scientific research production and batch production of enterprises are increasing, and the products of FH Company are special products, most of which have long production cycle, high quality requirements, high cost and zero needed. There are many kinds of accessories. Enterprises only rely on their own resources and strength to complete all production processes, neither economic nor realistic, but also difficult to adapt to the ever-changing market demand. Objectively speaking, enterprises should make rational use of external resources, actively adopt social division of labor and cooperation, enable enterprises to obtain the latest technical methods, the best production equipment and the best working environment, reduce manufacturing costs, share risks, and enhance production capacity. Enhance the core competence of enterprises. The development of enterprises can not be separated from the cooperation and support of outsourcing suppliers. The product quality, progress and service delivered by suppliers directly affect the whole operation process of enterprises. Through investigation and study, it is found that the outsourcing suppliers of FH Company have many problems, such as irregular technical management, unstable production capacity, weak quality management ability, etc., and the safety accidents caused by the quality problems of the outsourced products. Customer complaints and outfield claims and other incidents occur frequently. Through statistical analysis, these problems are attributed to the poor quality of outsourced product delivery, the neglect of quality risk management in the process of product outsourcing development and trial manufacture, which has already caused greater economic and credit losses to enterprises. It is necessary to take effective measures to improve the situation as soon as possible. According to the problems existing in outsourcing of high-precision processed products in FH Company, the risk factors of outsourcing quality management are identified by matrix method, brainstorming method and Delphi method, and the quality risks in the planning and implementation stages of outsourcing process are studied. Combined with the actual situation of outsourcing quality management in FH Company, from the aspects of outsourcing contract signing, outsourcing vendor selection, and technical status determination related to products, quality management, production process control, etc. Construction of outsourcing process quality risk prevention and control mechanism and outsourcing performance evaluation system. Finally, taking a low-pressure turbine rotor outsourcing process of FH Company as an example, the paper studies the selection of outsourcing vendor, technical agreement, process review, special process, key process, first piece appraisal, product acceptance, etc. The application of process risk prevention and control measures such as quality supervision and audit and supplier evaluation shows the effect of the improvement of quality risk prevention and control mechanism of outsourcing management. Through the research of this paper, it is found that, on the one hand, it lays a foundation for improving the quality of outsourced product delivery, and systematically considers and solves the practical problems of current risk management in the process of product outsourcing in FH Company, on the other hand, Set up a set of scientific risk prevention and control mechanism of outsourcing quality, covering outsourcing planning, supplier inspection, supplier technical capability confirmation, supplier evaluation, etc., to improve the efficiency of outsourcing management in FH Company. Achieve the outsourcing process to achieve total quality management level.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F426.5;F273.2;F272.3

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