SX公司全面质量管理改进研究

发布时间：2019-06-17 19:46

【摘要】：质量管理的产生和发展历程经过了长时间的考验,商品在人类历史上的首次出现,就开始了质量检验的管理方法。20世纪初期,以F.W.泰勒为代表的科学管理理论的产生到21世纪质量管理工程这一发展过程中,质量管理也有了翻天覆地的变化。进入21世纪,企业所处的外部商业环境的激烈变化对企业的成本控制、质量管理方面提出了严格的要求。而全面质量管理以顾客满意为根本,让本组织成员及社会取得收益而达到长期成功的管理思想在增强企业核心竞争力和战略目标实现等方面已经被证明是非常有效及重要的手段。如何通过有效的全面质量管理提升企业在质量方面的水平,向着卓越质量阶段前进已经受到越来越多的组织高度关注。21世纪是实现中国梦的时期,也是我国如何从低层次的“中国制造”、“世界工厂”,转变为高层次的“中国智造”,这种转变如果没有高效的运营体系作支撑,转变的实现也将变得遥遥无期。为了实现强国之梦,学习国外管理思想先进企业的发展经验,潜心研究符合自己国情,适合自己的发展道路的运营模式,这是国内企业在今后很长一段时间内需要面对的非常重要的课题。为此本论文探索新形势下的全面质量管理的应用情况,提出SX公司在实施工作中存在的一些问题,提出自己的建议和对策,为提高生产企业产品质量,运营效率,提高企业竞争实力有着重要的现实意义。本文基于全面质量管理的理论研究,实现企业实际生产运营情况与全面质量管理的有效结合。详细阐述了SX公司在全面质量管理工作方面改进措施。以SX公司的实证案例,为其他类似企业实施全面质量管理提供一些具体操作思路和方法,特别是在持续改进思想驱动下成功实施全面质量管理提供一些具有价值的参考。
[Abstract]:The emergence and development of quality management has been tested for a long time, and the first appearance of commodities in human history has begun the management method of quality inspection. At the beginning of the 20th century, with F.W. From the emergence of Taylor's scientific management theory to the development of quality management engineering in the 21st century, quality management has also undergone earth-shaking changes. In the 21st century, the fierce changes in the external business environment of enterprises put forward strict requirements for cost control and quality management. The management idea of total quality management, which is based on customer satisfaction and enables the members of the organization and the society to achieve long-term success, has proved to be a very effective and important means to enhance the core competitiveness of enterprises and the realization of strategic objectives. How to improve the quality level of enterprises through effective total quality management has been paid more and more attention by more and more organizations. The 21st century is the period to realize Chinese Dream, and it is also how our country can change from low-level "made in China" and "world factory" to high-level "Chinese intellectual". This transformation is not supported by an efficient operation system. The realization of the transformation will also become far away. In order to realize the dream of strengthening the country, learn the development experience of advanced enterprises with foreign management ideas, and devote themselves to studying the operation mode which is in line with their own national conditions and suitable for their own development road, this is a very important subject that domestic enterprises need to face for a long time in the future. Therefore, this paper explores the application of total quality management under the new situation, puts forward some problems existing in the implementation of SX company, and puts forward some suggestions and countermeasures. It is of great practical significance to improve the product quality, operation efficiency and competitive strength of production enterprises. Based on the theoretical research of total quality management (TQM), this paper realizes the effective combination of actual production and operation of enterprises and TQM. The improvement measures of SX company in total quality management are described in detail. Taking the empirical case of SX Company, this paper provides some concrete operating ideas and methods for other similar enterprises to implement TQM, especially for the successful implementation of TQM driven by continuous improvement.
【学位授予单位】：西北大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F273.2;F426.1

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