华北油田矿区服务事业部绩效考核体系研究
发布时间：2018-11-16 18:24
【摘要】：经济全球化和知识经济时代的到来,企业改变以往的竞争局面,企业之间的竞争成为全球的竞争,要想在激烈的市场竞争中谋求一席之地,就必须提高企业生产能力及组织效率。人力成为企业珍贵的资源,关系着企业的生存和发展,人力资源开发决定企业的进步。随着中国与国际的经济交往日益增强,中国企业的人力资源管理面临着新的机遇和挑战,人力资源管理已被放在企业战略的高度。人力资源管理已经成为企业发展的原动力,成为企业发展的重要支撑,在企业管理中的地位和作用更加凸显。绩效考核是人力资源管理中一个非常重要的模块,也是组织掌握内部员工情况和激励员工的重要管理工具。良好的企业绩效管理有助于企业同员工实现双赢。一个高效科学的绩效考核体系对任何类型的企业都具有非常重要的现实意义。本研究借鉴价值工程理论用于建筑业和制造业的成功经验,将价值工程理论应用于华北油田矿区服务绩效考核领域。利用价值工程理论深入分析影响矿区服务品质的因素,通过深入的实地调研、定性定量分析和系统分析,应用绩效考核相关理论和研究方法,对将价值工程理论应用于华北油田矿区服务绩效考核体系进行了深入研究。运用排序法、强制正态分布法、360度绩效评估法、关键绩效指标法、行为锚定评价法等方法,研究如何对矿区服务事业部现有绩效考核体系进行优化,用价值工程的原理深入分析影响矿区服务品质的因素,把握矿区服务功能与运行成本对应关系,创新矿区服务品质评价体系,充分利用考核激励约束机制,督导基层单位在服务运行中,注重在服务功能、成本、价值上做文章,最终以尽量少的成本投入换取尽量多的服务功能,实现服务价值的提升。
[Abstract]:With the arrival of economic globalization and the era of knowledge economy, enterprises have changed the situation of competition in the past, and the competition among enterprises has become a global competition, in order to seek a place in the fierce market competition. It is necessary to improve the production capacity and organizational efficiency of enterprises. Human resources become precious resources of enterprises, related to the survival and development of enterprises, human resources development determines the progress of enterprises. With the increasing economic exchanges between China and the world, the human resource management of Chinese enterprises is facing new opportunities and challenges, and human resource management has been placed in the height of enterprise strategy. Human resource management has become the motive force of enterprise development and the important support of enterprise development. Performance appraisal is a very important module in human resource management, and it is also an important management tool for the organization to master the internal employee situation and motivate the staff. Good enterprise performance management is helpful to achieve win-win with employees. An efficient and scientific performance appraisal system is of great practical significance to any type of enterprise. This study uses the theory of value engineering for reference in the successful experience of construction and manufacturing industry, and applies the theory of value engineering to the field of service performance evaluation in the mining area of Huabei Oilfield. Using the value engineering theory to analyze the factors that affect the service quality of mining area, through in-depth field investigation, qualitative and quantitative analysis and systematic analysis, applying the relevant theories and research methods of performance appraisal. The application of value engineering theory to the evaluation system of service performance in Huabei Oilfield mining area is studied in this paper. By means of ranking method, forced normal distribution method, 360 degree performance evaluation method, key performance index method, behavior anchoring evaluation method and so on, this paper studies how to optimize the existing performance appraisal system of mining area service department. Based on the theory of value engineering, the factors affecting service quality in mining area are analyzed in depth, the corresponding relationship between service function and running cost is grasped, the evaluation system of service quality in mining area is innovated, and the mechanism of examination, incentive and constraint is fully utilized. Supervision of grass-roots units in the service operation, pay attention to the service function, cost, value, and ultimately with as little cost input as possible in exchange for as many service functions, to achieve service value.
【学位授予单位】：中国石油大学(华东)
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F426.22;F406.7
本文编号：2336283
[Abstract]:With the arrival of economic globalization and the era of knowledge economy, enterprises have changed the situation of competition in the past, and the competition among enterprises has become a global competition, in order to seek a place in the fierce market competition. It is necessary to improve the production capacity and organizational efficiency of enterprises. Human resources become precious resources of enterprises, related to the survival and development of enterprises, human resources development determines the progress of enterprises. With the increasing economic exchanges between China and the world, the human resource management of Chinese enterprises is facing new opportunities and challenges, and human resource management has been placed in the height of enterprise strategy. Human resource management has become the motive force of enterprise development and the important support of enterprise development. Performance appraisal is a very important module in human resource management, and it is also an important management tool for the organization to master the internal employee situation and motivate the staff. Good enterprise performance management is helpful to achieve win-win with employees. An efficient and scientific performance appraisal system is of great practical significance to any type of enterprise. This study uses the theory of value engineering for reference in the successful experience of construction and manufacturing industry, and applies the theory of value engineering to the field of service performance evaluation in the mining area of Huabei Oilfield. Using the value engineering theory to analyze the factors that affect the service quality of mining area, through in-depth field investigation, qualitative and quantitative analysis and systematic analysis, applying the relevant theories and research methods of performance appraisal. The application of value engineering theory to the evaluation system of service performance in Huabei Oilfield mining area is studied in this paper. By means of ranking method, forced normal distribution method, 360 degree performance evaluation method, key performance index method, behavior anchoring evaluation method and so on, this paper studies how to optimize the existing performance appraisal system of mining area service department. Based on the theory of value engineering, the factors affecting service quality in mining area are analyzed in depth, the corresponding relationship between service function and running cost is grasped, the evaluation system of service quality in mining area is innovated, and the mechanism of examination, incentive and constraint is fully utilized. Supervision of grass-roots units in the service operation, pay attention to the service function, cost, value, and ultimately with as little cost input as possible in exchange for as many service functions, to achieve service value.
【学位授予单位】：中国石油大学(华东)
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F426.22;F406.7
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