智能手机触控交互过程中的满意度研究

发布时间：2018-01-14 02:01

本文关键词：智能手机触控交互过程中的满意度研究　出处：《中国矿业大学》2014年硕士论文　论文类型：学位论文

【摘要】：随着智能手机的普及，触控得到广泛应用。然而，近两年智能手机同质化越来越严重，产品配置及功能相似。厂家把参数当噱头，但是配置好并不能保证满意度高，用户在通过触控的交互方式使用手机的过程中会形成自己的态度，研究用户的满意度有利于发现细致问题。本研究主要针对智能手机触控交互过程中的满意度研究方法与过程进行探索性研究。在展开满意度之前，通过观察实验，应用对象行为界面模型对智能手机的触控交互过程进行分析，分析过程中共提取了66个3级元素，将这些元素分组，并以反映组别特征的名字命名，最终的一级元素为设备、用户操作、用户界面及用户交互，总结形成智能手机触控交互过程中的元素结构。通过对用户定性与定量的研究，构建满意度评估的指标体系。定性研究的方法是用户访谈，定量分析采用的是问卷调查法，数据处理方法为因子分析法。智能手机触控交互过程中的满意度评估指标体系，包括认知支持、交互支持、用户支持、内容支持及绩效支持5个方面，19个三级因素。应用得到的满意度评估指标体系对触控交互过程中的元素进行评估，，得到满意度评估的结构框架，在此基础上设计得到满意度评估的问卷。以小米手机为研究载体，展开满意度评估的实验，对以上的研究过程与结果进行进一步的阐述。针对发现的满意度问题进行优化设计，应用优化后的设计再次进行满意度评估。再次评估的结果表明满意度有提升，验证了本研究中方法与过程的有效性与实用性。予后来研究学者以一定的参考和借鉴意义。
[Abstract]:With the popularity of smart mobile phone, touch has been widely used. However, in recent years the intelligent mobile phone more serious homogenization, product configuration and function are similar. The manufacturer of the parameters when the gimmick, but good configuration does not guarantee high satisfaction, users use the mobile phone in the interactive way through the touch will form their own attitude of users the satisfaction for the discovery of detailed problems. This research mainly study and research methods for satisfaction in the process of intelligent mobile phone touch interactive process. The satisfaction before, through the experimental analysis, touch interaction application object model of the intelligent mobile phone interface, analysis process of the extraction of 66 3 elements. These elements will be grouped, and to reflect the characteristics of the group name, elements level to the final equipment, the operation of the user, the user interface and user interaction, Summarize the structure of intelligent mobile phone touch forming elements in the interactive process. Through qualitative and quantitative research on user satisfaction evaluation, index system. The method of qualitative research is user interviews, quantitative analysis using the questionnaire survey method, factor analysis method for data processing method. The intelligent mobile phone touch interaction in the process of satisfaction evaluation index system, including cognitive support, mutual support, user support, 5 aspects of support and performance support, 19 level three factors. Application of satisfaction evaluation index system to evaluate the process of touch interactive elements in the framework of get satisfaction assessment, on the basis of the design of the questionnaire to get satisfaction evaluation for mobile phone millet. The research carrier, satisfaction evaluation experiment, the research process and results above are further elaborated. Aiming at the problems found in satisfaction The optimized design is applied and the satisfaction degree is evaluated by the optimized design. The result of the re evaluation shows that the satisfaction degree has been improved, which validates the validity and practicability of the method and process in this research.

【学位授予单位】：中国矿业大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TN929.53

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