上海移动核心网端局IP化项目质量管理的研究和实践

发布时间：2018-05-14 05:01

本文选题：质量管理 + 项目　；参考：《上海交通大学》2014年硕士论文

【摘要】：电信(工程)项目拥有其独有的项目特性。电信网络的质量管理同样具有其特有的要求规范、流程环节和系统方式。随着电信网络的飞速演进,运营管理理念、质量指标规范、管理组织架构、项目环节流程等等都随之变化。在网络质量管理方面,网络质量与用户感知的差异性不断扩大,质量指标规模的不断扩张,使得传统的质量标准及管理方式无法适用于新兴项目的实施。面对用户,运营商要提供怎样标准的网络,又如何保证其质量,已成为所有电信运营企业最为关心的问题。本文深入研究了电信网络的质量管理理论,并且对当前电信项目质量管理的实情进行分析。参考互联网网络分层模型的理论,构建(基于IP承载)核心网网络质量体系,并通过流程分析法、因素分析法,分析求证“网络-业务”质量的关联性,制定IP化核心网络的质量指标规范。结合电信项目特点和网络质量体系的层次化特性,运用WBS分解法、甘特图、流程图、职责矩阵等项目管理的方法和工具,为核心网端局IP化项目制定实施流程和测试方案,并确保项目割接阶段与运营维护阶段妥善衔接,顺利完成项目。总体上,在电信网络质量管理方面,本文针对原质量指标体系难以适用于新兴网络的情况,构建新的层次化的网络质量指标体系,并运用于网络质量规范的制定,以及IP化项目实施方案的制定和执行。最终,在期限内顺利完成核心网IP化项目,达成项目实施期间“零故障、零投诉”的质量要求。
[Abstract]:Telecommunication (engineering) projects have their own unique project characteristics. The quality management of telecommunication network also has its own specification, process and system mode. With the rapid evolution of telecommunication network, the concept of operation management, the quality index standard, the management organization structure, the project link flow and so on are all changed. In the aspect of network quality management, the difference between network quality and users' perception is expanding, and the scale of quality index is expanding constantly, which makes the traditional quality standards and management methods unsuitable for the implementation of new projects. In the face of users, how to provide standard network and how to guarantee its quality has become the most concerned problem for all telecom operators. In this paper, the quality management theory of telecommunication network is deeply studied, and the reality of current telecom project quality management is analyzed. Referring to the theory of Internet network stratification model, this paper constructs the core network quality system (based on IP), and analyzes the relevance of "network-business" quality through process analysis and factor analysis. Make the quality index specification of IP core network. According to the characteristics of telecom project and the hierarchical characteristic of network quality system, the implementation process and test plan of IP based on core network are established by using WBS decomposition method, Gantt diagram, flow chart, responsibility matrix and other project management methods and tools. And ensure that the project cutting phase and operation and maintenance phase properly linked to the smooth completion of the project. On the whole, in the aspect of telecommunication network quality management, this paper constructs a new hierarchical network quality index system and applies it to the establishment of network quality standard, aiming at the situation that the original quality index system is difficult to apply to the emerging network. And IP project implementation program formulation and implementation. Finally, the core network IP project is successfully completed within the time limit, and the quality requirement of zero fault and zero complaint is achieved during the implementation of the project.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TN929.5

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