分层护理管理模式对矿区医院护理质量的影响研究

发布时间：2018-08-13 15:41

【摘要】：目的探讨分层护理管理模式对矿区医院护理质量的影响。方法 2015年8月,我院实施分层护理管理模式,将现有人员根据职称、学历、工作年资、工作能力分为5层10级。通过岗位分析,制定岗位职责、岗位工作标准,对各层级护士进行工作质量考核奖惩及护士绩效工资二次考核分配,完善激励机制,比较实施前后一年的整体护理质量、患者满意度、护士自我价值评定。结果实施分层护理管理模式后,护理工作质量较实施前显著提高(P0.05),患者满意度显著提高(P0.05),层级管理工作组对护理工作、医生对护理工作、护士对护理工作满意度的评价得分明显提高(P0.05)。结论实施分层护理管理模式有利于增强护士责任心和主动服务意识,提高护理质量与患者满意度,树立矿区医院品牌形象,获得良好收益。
[Abstract]:Objective to explore the effect of stratified nursing management model on nursing quality in mining hospitals. Methods in August 2015, our hospital implemented a hierarchical nursing management model. The existing staff were divided into 5 levels and 10 levels according to their professional titles, academic qualifications, working seniority and working ability. Through the post analysis, the post duty, the post work standard, carries on the work quality examination to each level nurse to examine the reward and punishment and the nurse performance salary secondary examination assignment, consummates the incentive mechanism, compares the whole nursing quality before and after the implementation. Patient satisfaction and self-evaluation of nurses. Results the quality of nursing work was improved significantly (P0.05), patients' satisfaction was significantly improved (P0.05) after the implementation of hierarchical nursing management model. The level of management working group on nursing work, doctors on nursing work, the quality of nursing work was significantly improved (P0.05). The evaluation scores of nurses' satisfaction with nursing work were significantly improved (P0.05). Conclusion the implementation of stratified nursing management model is beneficial to enhance nurses' sense of responsibility and active service, improve nursing quality and patient satisfaction, establish brand image of mining hospital, and obtain good income.
【作者单位】：甘肃靖煤集团公司职工总医院;
【分类号】：R47

【相似文献】