政府组织间信息共享信任机制与测度方法研究

发布时间：2018-10-12 16:40

【摘要】：政府信息共享是电子政务建设的重要内容之一,政府组织间的信任则可以降低政府组织在信息共享与合作中的成本,提高其工作效率,从而更好地为社会公众服务。政府组织间相互的不信任是导致组织间信息共享失败的重要原因,而利益冲突则是导致组织间不信任的重要原因,政府组织间信任缺失影响了政府部门及时有效地利用信息资源进行决策,影响了电子政务公共服务水平。目前政府组织间的信息共享有直接信任模型和第三方信任模型,其中第三方信任模型没有解决政府组织间信息共享中的风险和利益冲突问题,且当共享方的数量大量增加时,政府组织间信息共享中的风险和利益冲突管理变得异常复杂,另外这种模型构建可信任的第三方和失效问题也是一个缺陷；而直接信任模型在实际的应用中却有很好的效果,但信任关系的度量是一个难题。论文提出了政府组织间信息共享的直接信任和推荐信任模型,为政府组织间信息共享提供决策支持,并给出了政府组织间信息共享能力的测度方法。首先,提出了政府组织间信息共享的直接信任评估模型,对一次共享交互的满意度即信任度进行评价,进而提出松散型政府组织间的直接信任及更新模型,解决了政府组织间信息直接共享的决策问题。其次,提出了政府组织间信息共享的信任传递模型,构建了推荐信任的传递路径并给出了推荐信任的计算模型,解决了松散政府组织间信息共享的决策问题。最后,提出了基于灰色模糊理论的政府组织间信息共享能力测度方法,构建了一个完整的政府部门间的信息共享能力测度的指标体系和测度模型,解决了政府组织间信息共享的能力测度问题。论文首次将信任的度量方法引入到政府组织间信息共享问题的研究,并针对政府组织间信息共享的影响因素和政府信息的特点,提出了政府组织间信息共享的信任模型,并通过实例和仿真实验验证了其有效性,该模型可为政府组织间信息共享提供决策依据,政府组织间信息共享能力测度方法对于评估和提高政府组织间信息共享的程度和水平,具有重要的参考价值和意义。
[Abstract]:Government information sharing is one of the important contents in the construction of electronic government affairs. Trust among government organizations can reduce the cost of government organizations in information sharing and cooperation, improve their work efficiency, and serve the public better. Mutual distrust among government organizations is an important reason for the failure of information sharing among organizations, while conflict of interest is an important reason leading to distrust among organizations. Lack of trust among government organizations affects government departments to make timely and effective use of information resources to make decisions, and affects the level of public service in e-government. At present, there are direct trust model and third party trust model in information sharing among government organizations, in which the third party trust model does not solve the problem of risk and conflict of interest in information sharing among government organizations, and when the number of sharing parties increases greatly, The management of risk and conflict of interest in information sharing among government organizations becomes very complicated, besides, this kind of model is also a defect of constructing trusted third party and failure, but direct trust model has a good effect in practical application. But the measurement of trust relationship is a difficult problem. In this paper, a model of direct trust and recommendation trust for information sharing among government organizations is proposed, which provides decision support for information sharing among government organizations, and gives a method to measure the ability of information sharing among government organizations. Firstly, the paper puts forward a direct trust evaluation model for information sharing among government organizations, evaluates the degree of satisfaction of a shared interaction, and then puts forward a model of direct trust and renewal among loose government organizations. The decision-making problem of direct information sharing among government organizations is solved. Secondly, the trust transfer model of information sharing among government organizations is put forward, the transfer path of recommendation trust is constructed and the computing model of recommendation trust is given, which solves the decision-making problem of information sharing among loose government organizations. Finally, the paper puts forward the method of measuring the ability of information sharing among government organizations based on grey fuzzy theory, and constructs a complete index system and measurement model of information sharing ability between government departments. It solves the problem of measuring the ability of information sharing among government organizations. This paper first introduces the measure of trust into the study of information sharing among government organizations, and puts forward a trust model for information sharing among government organizations according to the influencing factors of information sharing among government organizations and the characteristics of government information. The effectiveness of the model is verified by examples and simulation experiments. The model can provide decision basis for information sharing among government organizations. The ability measurement method of information sharing among government organizations can evaluate and improve the degree and level of information sharing among government organizations. It has important reference value and significance.
【学位授予单位】：大连理工大学
【学位级别】：博士
【学位授予年份】：2011
【分类号】：D523

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