跨文化工作小组的成员满意度—个案研究：小组成员满意度在跨文化交际互动中的形成

发布时间：2018-04-10 08:38

本文选题：满意度　切入点：跨文化工作小组　出处：《北京外国语大学》2014年硕士论文

【摘要】：对于学界来说,“跨文化工作小组”是一个新兴的课题,这一领域的研究方兴未艾。“跨文化工作小组”是当今人类社会最重要的组织形式之一,这一概念的产生伴随着不断加深的全球化进程。在人类社会生活的各个领域中,全球化使国家之间的交往和文化的融合不断加深,正是这一过程推动了跨文化工作小组的产生。跨文化工作小组指的是一类工作小组,其组员来自两个或以上的国家(文化)。对于跨文化工作小组的研究可以从多个角度开展,不过所有这些研究的最终目的都是为了提高跨文化工作小组的效率以及提升跨文化合作的质量。跨文化工作小组研究与传统小组研究的区别在于,它将文化看作最核心的影响因素。对于跨文化工作小组的研究旨在寻找文化对于小组效率的影响。在评判工作组效率的时候,组员满意度是一项非常重要的指标。然而时至今日,对于跨文化小组成员满意度的研究仍寥寥无几。在大多数研究中,成员满意度仅作为一项附加因素,在研究中所占篇幅不多。因此,本文尝试将跨文化小组的成员满意度作为研究的中心,对填补该研究领域的空白做出一些贡献。本文旨在探讨跨文化工作小组的成员满意度与小组的跨文化交际互动过程之间的关系,探寻成员满意度在小组交际互动中的形成过程和影响因素。本文主要回答了以下几个问题：跨文化工作小组的成员满意度体现了哪些特征?有哪些因素影响了满意度的形成与发展?这些因素如何在跨文化交际互动中进行相互作用,使得成员产生满意情绪或不满意情绪? 本文主要由五个部分组成。第一部分是引论,主要介绍了有关跨文化工作小组和其成员满意度的研究现状、本文的研究主题以及研究目标。第二部分就研究涉及的相关理论进行了总结和介绍,包括小组研究的相关理论和小组模型,满意度和工作满意度的相关理论等。第三部分介绍了研究设计。第四部分是本文的主体分析部分,分析了成员满意度的表现特征、产生原因和产生过程。最后一部分是对全文的总结。为研究跨文化工作小组成员满意度的形成过程,本文进行了一个个案研究。研究者建立了一个模拟的中德跨文化工作小组,收集了该小组的合作过程以及反馈采访作为研究数据,并运用内容分析以及对话分析的方法对成员满意度的形成进行了研究。研究主要得出以下结论： (1)在该工作小组中,中国组员与德国组员的满意度存在较大差别。德国组员表现出一种固化的不满意,他们的不满意主要针对合作过程,特别是中国组员的工作表现,而中国组员表现出一种让步的高满意度。同时,两国组员对于工作结果和合作气氛的满意程度都非常高。 (2)造成两国组员满意度差别的直接原因是,两国组员对于同一合作过程的感受并不对称。两国组员的感受有很大差别,这种差别主要体现在对于中国组员工作表现的感觉和评价上。德国组员认为中国组员在合作中表现得过于“被动”,而德国组员的不满意正由此而来。与此相反的是,中国组员认为己方在合作中的参与程度与德国组员仅略有差距。 (3)两国组员的差异性感觉主要由两方面原因造成。一方面是语言问题,即两国组员德语语言能力的不对等；而另一方面则是文化问题,即两国组员在思维方式、行为模式和交流技巧等方面存在较大的文化差异。这两方面因素共同作用,使得交流过程中产生了对对话涵义的误读,使得中国组员在交际互动中的参与度不断减小,并经常做出妥协行为。
[Abstract]:The cross - cultural work group is one of the most important organizational forms of human society in the academic field . The cross - cultural work group is one of the most important organizational forms of human society . In every field of human social life , globalization has deepened the integration of communication and culture between countries . The cross - cultural work group refers to a group of working groups whose members come from two or more countries ( culture ) . The final aim of all these studies is to improve the efficiency of the cross - cultural work group and to improve the quality of cross - cultural cooperation .

Cross - cultural work group research differs from traditional team research in that it regards culture as the most core influencing factor . The study of cross - cultural work group is aimed at finding the impact of culture on the efficiency of the group . In most studies , member satisfaction is a very important index . In most studies , membership satisfaction is only an additional factor , and there is not much space in the study . Therefore , this paper attempts to make some contributions to fill the gap in the research field as the center of the research .

This paper aims to explore the relationship between member satisfaction of cross - cultural working group and the cross - cultural communication interaction process of the team , and to explore the formation process and influencing factors of member satisfaction in the interaction of the team . This paper mainly answers the following questions : what are the characteristics of the member satisfaction of the intercultural working group ? What factors have influenced the formation and development of satisfaction degree ? How do these factors interact in the interaction of cross - cultural communication , so that the members generate satisfactory emotion or dissatisfaction emotion ?

This paper mainly consists of five parts . The first part is introduction , mainly introduces the research situation of the cross - cultural working group and its member satisfaction . The second part summarizes and introduces the relevant theories related to the research , including the relevant theories of the group research and the related theories of the group model , the satisfaction degree and the job satisfaction degree . The third part introduces the research design . The fourth part is the main body analysis part of this paper , analyzes the performance characteristics , the causes and the production process of the member satisfaction .

In order to study the formation process of the member satisfaction of the cross - cultural working group , a case study has been carried out . The researcher has established a simulated mid - German cross - cultural working group , collected the cooperation process of the team and the feedback interview as the research data , and studied the formation of member satisfaction with the method of content analysis and dialogue analysis . The study mainly derives the following conclusions :

( 1 ) In the Working Group , there is a greater difference in the satisfaction of Chinese and German crew members . The German group has shown a cure unsatisfactory , and their dissatisfaction is primarily directed to the process of cooperation , especially the performance of Chinese members , while Chinese members have shown a high degree of satisfaction with concessions . At the same time , they are highly satisfied with the results of the work and the atmosphere of cooperation .

( 2 ) The direct cause of the difference in the degree of satisfaction between the two countries is that the perception of the same cooperative process by the two countries is not symmetrical . The perception of the members of the two countries is very different . The differences are mainly reflected in the feeling and evaluation of the performance of the Chinese team members .

( 3 ) The difference between the two countries is mainly caused by two reasons , on the one hand is the language problem , that is , the lack of the German language ability of the two countries ;
On the other hand , it is a cultural problem , that is , there is a great cultural difference between the two countries in the way of thinking , behavior pattern and communication skills .

【学位授予单位】：北京外国语大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：G05

【共引文献】