中国社区文化中心服务标准化研究

发布时间：2018-04-14 05:33

本文选题：社区文化中心 + 服务　；参考：《山东大学》2017年硕士论文

【摘要】：20世纪80年代,在中国地方的街道、乡镇已经建立起了基层公共文化平台——文化站。进入21世纪以后,随着生活水平的提高和文化意识的增强,民众对于公共文化服务需求数量增加,文化需求的层次提高,社区文化中心应运而生。在中国上海,社区文化活动中心如雨后春笋般建起,上海市的社区文化活动中心在规模、服务等方面均遥遥领先国内其他城市关于社区文化中心的研究,主要集中以某个城市的社区文化建设为研究对象进行的多方面分析,部分研究是对社区文化中心的功能性和体制进行研究。中国不同的地区社区文化中心的覆盖率以及建设的水平有很大差异,本文从一个全新的视角即"服务标准化"对社区文化中心进行研究,希望加快社区文化中心在中国的覆盖率,为居民提供更多的较为优质的服务,满足居民的文化需求。研究中以社区文化中心服务标准化为中心,以社区文化中心服务中两个重要的方面项目设置和服务使用为两翼展开研究,研究中综合运用文献法、实地研究法,实地研究法中使用访谈法、观察法和实物分析法、问卷法进行资料的收集,使用一般归纳法进行分析。对上海、济南、青岛三市在服务项目设置和服务使用标准化建设方面的现状进行描述、分析特点。研究发现在服务项目设置方面,从文化资源配送体系、政策文件的支持和具体的文化实践方面存在问题并提出针对性的意见;在服务使用方面,从服务标识、服务指南、服务时间、设施利用、数字信息服务和服务评估对服务使用标准化进行分析,发现存在的问题并从实际操作层面和顶层设计层面提出改进对策。
[Abstract]:In the 1980 s, local streets in China, villages and towns have set up a grassroots public cultural platform-cultural station.After entering the 21st century, with the improvement of living standard and cultural consciousness, the public demand for public cultural services increases, and the level of cultural needs increases, and the community cultural center emerges as the times require.In Shanghai, China, community cultural activity centers have mushroomed. Shanghai's community cultural activity centers are far ahead of other cities in the country in terms of scale, service, and research on community cultural centers.This paper mainly focuses on the multi-aspect analysis of community culture construction in a certain city. Part of the research is to study the function and system of community culture center.The coverage rate and construction level of the community cultural centers in different regions of China are very different. This paper studies the community culture centers from a new perspective, that is, "service standardization".We hope to speed up the coverage of community cultural centers in China, provide more quality services to the residents and meet the cultural needs of the residents.In the research, the service standardization of the community culture center is the center, the two important aspects of the community culture center service are the two important aspects of the project setup and service use for the two wings of the study, the comprehensive use of literature method, field research method,Interview, observation and physical analysis are used in field research, questionnaire is used to collect data, and general induction is used to analyze.This paper describes the present situation of service project setup and service use standardization construction in Shanghai, Jinan and Qingdao.The research finds that there are some problems in the aspect of service item setting, such as the distribution system of cultural resources, the support of policy documents and the specific cultural practice, and puts forward some suggestions on service usage, such as service identification, service guide, etc.Service time, facility utilization, digital information service and service evaluation are analyzed to analyze the standardization of service use, and the existing problems are found, and the improvement countermeasures are put forward from the practical operation level and the top level design level.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G249.27

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