中美高校图书馆数字参考咨询服务比较研究

发布时间：2018-01-17 21:30

本文关键词：中美高校图书馆数字参考咨询服务比较研究　出处：《吉林大学》2014年硕士论文　论文类型：学位论文

【摘要】：高校图书馆数字参考咨询服务是高校图书馆传统参考咨询服务的延伸和发展，是高校图书馆核心业务活动。它是网络的先进技术和图书馆参考咨询服务的结合，通过网络电子邮件、表单、短信、电话、在线聊天等方式，为用户提供方便、快捷以及深层次的咨询服务。网络环境下，越来越多的信息用户需要借助网络来检索信息，但是网络信息也存在杂乱无章的状态，用户很难找到自己需要的深层次的增值信息。因此，网络环境下图书馆开展数字参考咨询服务是数字化时代的必然趋势。美国是世界上开展数字参考咨询服务最早最好的国家之一，研究美国高校图书馆数字参考咨询服务对于我国高校图书馆数字参考咨询服务的研究具有一定的借鉴和指导意义。通过文献查找和网站访问调查来研究中美高校图书馆数字参考咨询服务的现状。全文共分六章，前两章主要是关于数字参考咨询服务的文献阅读研究，三四章主要是实际的网络访问调查研究。五六章结论部分研究。第一章介绍了数字参考咨询服务的研究背景、研究意义、研究现状、研究内容和方法、研究思路和创新点。第二章探讨了数字参考咨询服务的一些相关问题和概念。介绍了数字参考咨询服务管理，数字参考咨询服务方式，数字参考咨询服务的特征。第三章通过网站访问调查的方式，对中国和美国的大学图书馆咨询服务的现状进行研究，找出彼此之间存在的差异，进一步通过问卷调查的方式，来了解我国咨询服务的存在的问题，借鉴他国优势，来更好的发展我国图书馆的咨询服务。第四章主要通过对中美高校图书馆数字参考咨询服务对比分析研究，分为以下三个层面：宏观层次的比较研究、中观层次的比较研究、微观层次的比较研究。第五章探讨了美国高校图书馆数字参考咨询服务对我国的启示，主要包括以下几个方面：构建高素质的组织团队;高校图书馆数字参考咨询服务的创新应用；加强高校图书馆的合作交流和开展馆际合作平台；完善数字参考咨询服务使其跟上社会化的步伐。第六章对于以上的数字参考咨询服务问题进行简单的总结以及确定进一步研究方向。本文的研究还有许多局限性，如科学评估机制，，系统分析和设计，质量评价指标，评价指标体系，运行控制机制等，深入研究美国高校图书馆的参考咨询服务有利于我国图书馆事业的发展。
[Abstract]:The digital reference service of university library is the extension and development of the traditional reference service of university library and the core business activity of university library. It is the combination of advanced technology of network and reference service of library. Through the network email, forms, SMS, telephone, online chat and other ways to provide users with convenient, fast and deep level of consulting services. Network environment. More and more information users need to use the network to retrieve information, but the network information also has a chaotic state, it is difficult for users to find their own needs of in-depth value-added information. It is an inevitable trend for libraries to develop digital reference services in the network environment. The United States is one of the earliest and best countries in the world to carry out digital reference services. The study of digital reference service of American university library has certain reference and guiding significance for the research of digital reference service of university library in our country. The present situation of library digital reference service. The full text is divided into six chapters. The first two chapters are mainly about the literature reading research of digital reference service, the three or four chapters are mainly the actual network access investigation and research. The first chapter introduces the research background, research significance, research status, research contents and methods, research ideas and innovation of digital reference service. The second chapter discusses some related problems and concepts of digital reference service, and introduces the management of digital reference service, the mode of digital reference service and the characteristics of digital reference service. The third chapter through the way of the website visit survey, carries on the research to the Chinese and the American university library consultation service present situation, finds out the existence difference between each other, further through the questionnaire investigation way. To understand the existing problems of our country's consulting service, to learn from the advantages of other countries, to better develop our library's consulting service. Chapter 4th mainly through the comparative analysis of the digital reference services of university libraries in China and the United States, divided into the following three levels: the comparative study of the macro level, the comparative study of the meso-level. Comparative study on microscopic level. Chapter 5th discusses the enlightenment of the digital reference service of American university library to our country, mainly including the following aspects: constructing the high quality organization team; The innovative application of digital reference service in university library; Strengthening the cooperative exchange of university library and developing the platform of interlibrary cooperation; Improve the digital reference services to keep up with the pace of socialization. Chapter 6th summarizes the above problems and determines the direction of further research. There are many limitations in this paper, such as scientific evaluation mechanism, system analysis and design. The quality evaluation index, evaluation index system, operation control mechanism and so on, deeply study the reference service of American university library is beneficial to the development of our country's library cause.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：G258.6;G252.6

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