洛阳地区博物馆公共服务现状调查

发布时间：2018-02-01 16:18

本文关键词： 洛阳地区博物馆公共服务公众满意度　出处：《郑州大学》2017年硕士论文　论文类型：学位论文

【摘要】：博物馆作为公共文化服务机构的重要组成部分,向公众提供公共文化服务是博物馆的职责所在。自2008年,博物馆免费开放,政府将博物馆纳入到公共文化服务体系,中国博物馆的公共服务能力和服务意识就不断得到提升。本文通过梳理国内外博物馆公共服务现状,并与国外博物馆公共服务相比较,发现国内博物馆在公共服务服务理念、服务手段等方面依然存在一些问题,尤其是在公众研究方面差异明显。实际上,公众既是博物馆公共服务的接受者,也是衡量博物馆公共服务的重要对象,那么对公众满意度的忽略必然制约博物馆公共服务能力的提升。洛阳地处中国东西交通的要冲,独特的地理位置也孕育了洛阳独特的历史文化,历史上先后有十四个朝代在此建都,积淀了丰富的历史文化遗存,为当今洛阳博物馆事业的发展奠定了基础。近年,洛阳地区以创建国家公共公共文化服务体系示范区为契机,博物馆数量增长较快,居于河南同级城市的前茅。博物馆的人均拥有量甚至超出全国平均水平。随着博物馆数量快速增长,博物馆的公共服务问题也凸显出来。因此,对洛阳地区博物馆的公共服务问题进行调查研究,已显得尤为迫切。据此,以公众满意度为切入点,选取洛阳地区代表性的博物馆为调查对象,以获得的第一手资料分析公众对博物馆公共服务的诉求,探讨其在公共服务方面存在的问题,在国内外已有的研究的基础上,针对存在的问题提出解决的对策。通过公众调查,也明确了博物馆公共服务能力的提升单纯依靠博物馆自身也难以实现,还需要政府发挥公共服务的主体作用,从宏观角度对博物馆公共服务的发挥提供保障。总之,博物馆公共服务能力的提升需要政府、博物馆和公众三方共同努力,从而实现博物馆公共服务职能、公众自我实现的需求以及社会总体水平的发展进步。
[Abstract]:As an important part of public cultural services, it is the duty of museums to provide public cultural services to the public. Since 2008, museums have been opened free of charge. When the government brings the museum into the public cultural service system, the public service ability and service consciousness of the Chinese museum will be continuously promoted. This paper combs the current situation of the museum public service at home and abroad. And compared with the public service of foreign museums, it is found that there are still some problems in the concept and means of public service in domestic museums, especially in the public research. In fact, there are still some problems. The public is not only the recipient of the museum public service, but also the important object of measuring the museum public service. The neglect of public satisfaction is bound to restrict the enhancement of museum public service ability. Luoyang is located at the heart of east-west transportation in China, and its unique geographical location has given birth to Luoyang's unique history and culture. In history, fourteen dynasties have built capital here, accumulated rich historical and cultural relics, and laid the foundation for the development of Luoyang Museum in recent years. Luoyang area to establish the national public cultural service system demonstration area as an opportunity, the number of museums has increased rapidly. The per capita ownership of museums is even higher than the national average. With the rapid growth of the number of museums, the public service problems of museums are also prominent. It is urgent to investigate and study the public service of Luoyang Museum. Based on this, the representative museum in Luoyang area is selected as the object of investigation, taking the public satisfaction as the breakthrough point. In order to obtain first-hand information to analyze the public's appeal to the museum public service, to discuss its problems in the public service, on the basis of the existing research at home and abroad. Through the public investigation, it is also clear that it is difficult to achieve the enhancement of the museum's public service capacity solely by the museum itself, and it is also necessary for the government to play the role of the main body of the public service. In a word, the improvement of the ability of museum public service needs the joint efforts of government, museum and public, so as to realize the function of museum public service. Public self-actualization needs and the overall level of social development and progress.
【学位授予单位】：郑州大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G269.27

【相似文献】