D学院图书馆业务流程优化研究

发布时间：2018-02-24 16:38

本文关键词： 图书馆业务流程流程优化流程诊断读者需求　出处：《吉林大学》2017年硕士论文　论文类型：学位论文

【摘要】：高等学校中的图书馆是整个学校的文献信息资源中心,是为教学科研服务的重要辅助机构。作为高校专业的信息服务机构,高校图书馆已经成为学校信息化教育最重要的实践基地和服务机构,其管理水平和服务质量直接关系到学校发展的总体水平。随着教育事业的蓬勃发展和现代科技的突飞猛进,这就要求高校图书馆要紧跟时代发展的步伐,不断提高管理水平和服务质量。近年来,高校图书馆管理相关的研究成果累累,管理理念有了质的飞跃。但是,随着现代信息技术的高速发展,读者对信息资源的需求越来越高,这就使得传统业务流程模式下的高校图书馆逐渐暴露出了信息需求反应速度慢,响应不及时等弊端,这就使得高校图书馆必须在自身发展形式方面寻求突破。因此,对图书馆现有业务流程进行改革和优化,是图书馆事业可持续发展的关键。工业工程理念是由西方发达国家在工业化进程中不断积累的先进管理经验总结而来的,后来逐渐广泛应用于其他行业并取得了良好的实践效果,证明了其对各行各业的优良适应性。同样的,高校图书馆的管理改革也需要应用工业工程的理论和方法,从而使得其在信息化时代逐步走上科学化和信息化管理的道路。本文以D学院图书馆为研究对象,将图书馆传统的业务流程作为研究分析的基础,在先进的业务流程再造优化理念的指导下运用了文献分析法、专家咨询法等研究方法,发现D学院图书馆传统的业务流程存在很大的弊端,与高素质、高研究能力的用户需求之间的距离越来越大。本文结合业务流程再造优化理念对图书馆业务流程的现状进行分析,阐述了业务流程再造优化的重要意义、需要遵循的原则和追求的目标等内容。通过运用流程优化的方法,对D学院图书馆文献信息资源从采集、组织、馆藏和输出等各个业务环节进行再设计和重组优化,摒弃原有的不合理环节,极大的提高了系统运行的效率和效益。最后提出了业务流程优化得以实施所必须具备的保障机制,如管理部门和人员在业务流程优化过程中的角色定位,管理人员的资格与资质,优化过程中的激励政策以及该过程中的经费支持和技术保障等。图书馆的业务流程优化之后,达到了以最少的工作成本,最优的工作效率,为读者提供最优质服务的工作目标。经过上述改革,既改善了D学院图书馆的整体服务水平和服务质量,也为学院其它部门开展类似改革提供了借鉴。
[Abstract]:The library in colleges and universities is the document information resource center of the whole school, is the important auxiliary organization which serves for the teaching and scientific research, as the university specialized information service organization, The university library has become the most important practice base and service organization of the school information education, and its management level and service quality are directly related to the overall level of the school development. With the vigorous development of education and the rapid development of modern science and technology, the university library has become the most important practice base and service organization of the school information education. This requires university libraries to keep pace with the development of the times and constantly improve the level of management and service quality. In recent years, there have been numerous research achievements in the management of university libraries, and the management concept has made a qualitative leap. With the rapid development of modern information technology, readers' demand for information resources is becoming higher and higher, which makes the traditional business process model of university libraries gradually exposed the shortcomings of slow response speed of information demand and untimely response. This makes the university library must seek a breakthrough in its own development form. Therefore, the existing business process of the library should be reformed and optimized. The concept of industrial engineering is summed up from the advanced management experience accumulated by western developed countries in the process of industrialization. Later, it was widely used in other industries and achieved good practical results, which proved its excellent adaptability to various industries. Similarly, the management reform of university libraries also needs to apply the theory and method of industrial engineering. In order to make it step by step on the road of scientific and information management in the information age, this paper takes the library of D college as the research object, taking the traditional business process of the library as the basis of research and analysis. Under the guidance of the advanced business process reengineering optimization idea, this paper uses the research methods such as literature analysis, expert consultation and so on, and finds that the traditional business process of D college library has great disadvantages and high quality. The distance between the needs of users with high research ability is increasing. This paper analyzes the present situation of the business process of the library by combining the idea of business process reengineering, and expounds the important significance of the optimization of business process reengineering. By using the method of process optimization, the author redesigns and reorganizes the document and information resources of library of D college from the aspects of collection, organization, collection and output. Abandon the original unreasonable links, greatly improve the efficiency and efficiency of the system operation. Finally, put forward the business process optimization must have the security mechanism, Such as the role of management and personnel in the process of business process optimization, the qualifications and qualifications of managers, the incentive policies in the process of optimization, the financial support and technical support in the process, etc. After the optimization of the business process of the library, Through the above reform, the overall service level and service quality of the library of College D have been improved. It also provides a reference for other departments of the College to carry out similar reforms.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G258.6;G251

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