图书馆服务标准化与个性化问题、关系及协调机制研究

发布时间：2018-03-08 05:09

本文选题：图书馆服务　切入点：标准化　出处：《图书馆建设》2017年03期 　论文类型：期刊论文

【摘要】：图书馆服务标准化具有管理方便、工作效率高、能够保证基本的服务质量等诸多优点,而图书馆服务个性化能够满足用户的多样化需求、提高用户满意度与图书馆的竞争力,但二者在具体的实践工作中均面临着一定的问题。为使图书馆服务标准化与个性化有效协调,图书馆应该以标准化服务为基础,深化传统服务方式,制定以用户为中心的高规格服务标准,对馆员进行培训并授予其一定权利,建立融合图书馆服务标准化与个性化的服务质量评估机制,促进个性化服务向标准化服务转化,且不同图书馆在对二者进行协调时应有所侧重。
[Abstract]:The standardization of library service has many advantages, such as convenient management, high working efficiency, and can guarantee basic service quality, etc. The individualization of library service can meet the diverse needs of users, and improve the satisfaction of users and the competitiveness of libraries. However, both of them are faced with some problems in practical work. In order to make the library service standardization and individuation effective coordination, the library should take standardized service as the foundation, deepen the traditional service mode. In order to promote the transformation from individualized service to standardized service, it is necessary to establish a high standard service standard centered on users, train librarians and grant them certain rights, establish a service quality evaluation mechanism that integrates standardization and individualization of library services, and promote the transformation of personalized services to standardized services. And different libraries should focus on the coordination of the two.
【作者单位】：西南大学计算机与信息科学学院;西南大学计算机与信息科学学院西南大学公共文化研究中心;西南科技大学经济管理学院;
【基金】：中央高校基本科研业务费项目“高校图书馆服务标准体系构建及其实施研究”,项目编号:XDJK2016C046 西南大学决策咨询研究项目“公共文化机构标准化建设研究”,项目编号:2015SWUJCZX06的成果之一
【分类号】：G252

【相似文献】