技术焦虑对移动图书馆服务质量的影响研究

发布时间：2018-03-20 20:03

本文选题：技术焦虑　切入点：用户参与　出处：《图书情报工作》2017年06期 　论文类型：期刊论文

【摘要】：[目的 /意义]针对信息技术环境下移动图书馆服务质量的问题,探究用户的技术焦虑对移动图书馆服务质量的影响机理,建立技术焦虑对移动图书馆服务质量影响的中介模型,引导图书馆更好地开展移动信息服务,提高服务质量。[方法 /过程]以用户参与为中介变量,分析技术焦虑与用户参与、移动图书馆服务质量的作用关系并构建研究模型,通过分析调研数据对模型进行严格的实证检验。[结果 /结论]结果表明,技术焦虑对用户参与存在显著的反向作用,用户参与对移动图书馆服务质量存在显著正向作用,技术焦虑以用户参与为部分中介对移动图书馆服务质量产生反向作用,技术焦虑的个人维度对移动图书馆服务质量的影响比图书馆维度更显著。
[Abstract]:[objective / significance] aiming at the problem of the service quality of mobile library under the information technology environment, this paper probes into the influence mechanism of user's technology anxiety on the service quality of mobile library. An intermediary model of the influence of technology anxiety on the service quality of mobile library is established to guide the library to better carry out mobile information service and improve the quality of service. [method / process] taking user participation as intermediary variable, The relationship between technology anxiety and user participation, service quality of mobile library is analyzed, and a research model is constructed. The model is tested strictly by analyzing the survey data. [results / conclusions] the results show that, Technology anxiety has significant reverse effect on user participation, user participation has significant positive effect on mobile library service quality, technology anxiety has reverse effect on mobile library service quality partly mediated by user participation. The personal dimension of technology anxiety has more influence on the service quality of mobile library than the library dimension.
【作者单位】：江苏大学管理学院;
【分类号】：G250.76;G252

【相似文献】