高校图书馆留学生信息服务体系构建研究

发布时间：2018-04-08 19:04

  本文选题：留学生信息服务　切入点：高校图书馆服务　出处：《南京航空航天大学》2016年硕士论文

【摘要】：随着我国经济社会的发展,来华留学生的快速增加,留学生教育逐渐成为高等教育不可缺少的组成部分。这些来华留学生的学习和教育,迫切需要图书馆为其提供知识和信息等多方面的服务支持。调查表明,来华留学生信息需求强烈,他们利用图书馆信息服务时,不但面临着语言障碍,而且由于自身信息素养高低不同,对图书馆服务不熟悉等原因,利用图书馆资源和服务非常有限,同时也使得图书馆留学生信息服务水平长期处于一个较低水平。如何与时俱进、重视留学生的服务工作、探索特殊对象的服务方法,为留学生读者提供高效、优质的信息服务已成为高校图书馆面临的一个新的挑战。本文以高校图书馆留学生信息服务为研究对象,首先对高校图书馆面向留学生开展信息服务现状进行了调查和分析,选取哈佛大学图书馆、南洋理工学院图书馆、清华大学图书馆等国内外九所具有代表性的留学生信息服务案例,从服务形式、服务特色等角度进行分析,总结各高校在留学生信息服务上的优势和不足。同时对其进行对比分析,借鉴其长处,明确留学生信息服务体系的工作重心,以此作为构建留学生信息服务体系的参考之一。其次,对高校留学生信息行为与信息需求开展了调查,采用纸质和在线的分级选填式问卷调查方法,调查了江苏省南京市20所高校在校留学生的需求及其对图书馆留学生信息服务的期望。了解高校留学生用户信息获取的行为:包括对信息服务的利用、信息素养教育等;了解高校留学生用户信息获取的需求:包括物质需要、精神需求等;为构建资源完备、信息共享、并具备特色信息服务能力的高校图书馆留学生信息服务体系提供现实依据。最后,从服务思想与原则、工作内容、总体构架、实例建设四个方面阐释了如何构建高校图书馆留学生信息服务体系。从设置专门的留学生信息服务人员、加强对留学生的入馆培训、对图书馆员进行外语和沟通培训、建设国际化的图书馆环境和开展针对性的信息素质教育等方面,提出了改善和提高来华留学生信息服务的对策建议。并针对高校留学生信息服务需求,结合留学生信息服务虚拟空间和实体空间建设,构建了南京航空航天大学图书馆留学生信息服务体系。
[Abstract]:With the development of our country's economy and society, the international students' education has become an indispensable part of higher education.The study and education of these foreign students in China urgently need the library to provide them with knowledge and information and other services.The investigation shows that there is a strong demand for information from students coming to China. When they use library information services, they not only face language barriers, but also because of their different levels of information literacy and lack of familiarity with library services.The utilization of library resources and services is very limited, at the same time, the level of information service for library students is at a low level for a long time.How to keep pace with the times, attach importance to the service work of foreign students, explore the service methods of special objects, and provide high efficiency and high quality information service for the readers of foreign students has become a new challenge to university libraries.This paper takes the information service of international students in university library as the research object. First of all, this paper makes an investigation and analysis on the present situation of information service for foreign students in university libraries, and selects Harvard University Library, Nanyang Institute of Technology Library, and Nanyang Polytechnic University Library.Nine representative cases of information service for foreign students at home and abroad, such as Tsinghua University Library, are analyzed from the aspects of service form and service characteristics, and the advantages and disadvantages of each university in international student information service are summarized.At the same time, the author makes a comparative analysis, draws lessons from its strengths, and clarifies the focus of the information service system for foreign students, which is one of the references for constructing the information service system for foreign students.Secondly, the information behavior and information demand of international students in colleges and universities are investigated.This paper investigates the demand of international students in 20 colleges and universities in Nanjing, Jiangsu Province, and their expectations for the information service of foreign students in libraries.To understand the behavior of information acquisition of university students: including the use of information services, information literacy education; to understand the needs of university students, including material needs, spiritual needs, etc.; in order to build a complete resource,The information service system of foreign students in university library provides practical basis for information sharing and characteristic information service ability.Finally, this paper expounds how to construct the information service system for foreign students in university libraries from four aspects: service thought and principle, work content, general framework and construction of examples.From the aspects of setting up special information service personnel for foreign students, strengthening the training of entry for foreign students, training librarians in foreign languages and communication, building an international library environment and carrying out targeted information literacy education, etc.The countermeasures and suggestions to improve the information service for foreign students in China are put forward.Aiming at the demand of information service for international students in colleges and universities, combining the construction of virtual space and entity space of information service for international students, the paper constructs the information service system of students for students in Nanjing University of Aeronautics and Astronautics Library.
【学位授予单位】：南京航空航天大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：G258.6;G252
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本文编号：1722939