“211”高校图书馆虚拟参考咨询服务调查研究

发布时间：2018-04-26 06:07

本文选题：高校图书馆 + 虚拟参考咨询　；参考：《情报杂志》2017年09期

【摘要】：[目的/意义]对高校图书馆虚拟参考咨询服务发展现状以及存在问题进行分析,探究开拓新品质服务的策略。[方法/过程]以我国116所"211"高校图书馆为研究对象,采用网站访查方式获取数据,并通过定性分析和定量分析相结合的方法对调研结果进行分析。[结果/结论]研究结果表明,100%的受访图书馆提供虚拟参考咨询服务。其中馆员咨询应用最为广泛,97.2%的受访图书馆提供馆员咨询服务;专家(学科馆员)咨询得到认可,53.7%的受访图书馆提供该咨询服务。11种常见咨询工具中,分别有55.6%、52.7%的受访图书馆采用了微信、微博。虚拟参考咨询服务的个性化服务和用户保密性措施得到广泛重视,84.3%的受访图书馆提供个性化服务,且提供个性化服务的图书馆均具有相关的保密性措施。主要存在问题及挑战包括学科馆员人数不足,馆员信息欠缺,用户评价反馈系统受重视程度较低,仅有6.6%的受访图书馆具有用户评价反馈系统。
[Abstract]:Objective / significance: to analyze the present situation and existing problems of virtual reference service in university library, and to explore the strategy of developing new quality service. [method / process] taking 116 "211" university libraries in China as the research object, using the method of website visiting to obtain the data, and analyzing the results of the investigation through the combination of qualitative analysis and quantitative analysis. Results / conclusion: 100% of the surveyed libraries provide virtual reference services. Of these, 97.2% of the libraries surveyed provide librarian consulting services, and 53.7% of the visited libraries are recognized by experts (subject librarians) to provide the consulting services. 55.6% of the libraries visited adopted WeChat, Weibo. The personalized service of virtual reference service and the measures of user confidentiality have been paid more attention to. 84.3% of the libraries visited provide personalized services, and the libraries that provide personalized services all have relevant privacy measures. The main problems and challenges include insufficient number of subject librarians, lack of librarian information, low attention to user evaluation feedback system, and only 6.6% of the visited libraries have user evaluation feedback system.
【作者单位】：天津理工大学管理学院;美国南康涅狄格州立大学;
【基金】：国家社会科学基金一般项目“基于知识挖掘和推荐系统的图书馆智慧服务模式研究”(编号:16BTQ007)研究成果之一
【分类号】：G252.6;G258.6

【相似文献】