政府购买区县级公共图书馆服务的绩效评估研究

发布时间：2018-08-09 20:11

【摘要】：随着我国社会经济的发展和政府职能的转变,政府向社会力量购买公共服务的实践活动在全国范围内迅猛发展。很多区县级地方政府都采用了政府购买的方式向社会提供图书馆服务。尽管各地区的实践活动开展的比较频繁,但是与政府购买图书馆服务相关的理论研究并不多,而且大部分研究对于政府购买图书馆服务的绩效评估问题没有给予充分的重视,在实践过程中也仅仅是按照合同中规定的基本指标进行评价,不重视对购买服务环节的整体性评估,没有形成系统的绩效评估体系。不完善、不科学的评估工作会导致购买服务的效果偏离既定的方向和目标,进而影响到购买服务的质量和效果,降低政府的公信力。因此,构建一个科学完整的评估体系是政府购买公共图书馆服务领域亟待解决的问题。本文以区县级公共图书馆政府购买服务的绩效评估体系为研究对象,主要研究了以下几个方面的内容。第一,政府购买区县级公共图书馆服务绩效评估的相关理论及概念。第二,政府购买区县级公共图书馆服务的具体案例调查。第三,分析政府在购买区县级公共图书馆服务绩效评估方面存在的问题。第四,构建以第三方评估组织为评估主体对整个政府购买公共图书馆服务的全流程确定构建绩效评估指标体系。本文依据相关理论,按照科学的评估原则,构建一个以第三方评估组织为评估主体对整个政府购买公共图书馆服务的全流程进行绩效评估的评估体系。研究结果对政府购买区县级公共图书馆服务的绩效评估体系构建,提高整个购买服务中的监督与管理水平,为社会公众提供更优质、更高效的图书馆服务等方面有一定的参考价值。
[Abstract]:With the development of social economy and the transformation of government functions, the practice of government purchasing public services from social forces has developed rapidly in the whole country. Many local governments at the district and county level have adopted the method of government purchase to provide library services to the community. Although the practice activities in various regions are more frequent, there are not many theoretical studies related to the purchase of library services by the government, and most of the studies have not paid enough attention to the performance evaluation of government purchasing library services. In the process of practice, it is only according to the basic indicators stipulated in the contract to evaluate, do not attach importance to the overall evaluation of the purchase of service links, and do not form a systematic performance evaluation system. Imperfect and unscientific evaluation will lead to the effect of purchasing services deviate from the established direction and goal, and then affect the quality and effect of purchasing services, and reduce the credibility of the government. Therefore, the construction of a scientific and complete evaluation system is an urgent problem for the government to purchase public library services. This paper takes the performance evaluation system of government purchase service in district and county public libraries as the research object, and mainly studies the following aspects. First, the relevant theories and concepts of service performance evaluation of county-level public libraries in government purchase area. Second, the specific case investigation of the county-level public library service in the government purchase area. Thirdly, it analyzes the problems existing in the performance evaluation of county-level public libraries. Fourth, the third party evaluation organization is the main body to establish the performance evaluation index system for the whole government to purchase the public library services. Based on the relevant theories and scientific evaluation principles, this paper constructs an evaluation system of the whole process of government purchasing public library services with the third party evaluation organization as the main evaluation body. The results of the study set up the performance evaluation system of the county level public library service in the government purchase area, improve the supervision and management level of the whole purchase service, and provide better quality for the public. More efficient library service and other aspects have certain reference value.
【学位授予单位】：河北大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G258.2

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