基于用户体验的数字档案馆服务研究

发布时间：2018-10-20 17:11

【摘要】：体验经济时代,用户体验受到越来越多的关注。数字档案用户是数字档案馆服务的主体,基于用户体验的数字档案馆服务对满足用户需求、推动数字档案馆的可持续发展、促进智慧城市的建设有着重要的现实意义。为明确当前基于用户体验的数字档案馆服务现状。一方面通过网络调查方式分析数字档案馆服务现状。笔者通过在线咨询、电话访问及自身体验相结合的方式探究代表性数字档案馆服务,包括青岛数字档案馆、深圳数字档案馆、江苏太仓数字档案馆、天津数字档案馆、上海数字档案馆。在体验中发现数字档案馆向社会大众提供数据库服务、查阅服务、互动交流服务时存在的问题。另一方面通过问卷调查方式分析数字档案馆服务现状。对被调查者个人基本情况、被调查者使用数字档案馆基本情况、基于用户体验的数字档案馆资源服务及数字档案馆服务平台总体情况进行统计分析。将网络调查与问卷调查二者调查结果相结合,发现数字档案馆服务在服务理念、明确用户需求、数字档案馆资源、数字档案馆服务平台、数字档案馆用户教育方面存在问题,体现出当前数字档案馆服务水平较低。随后针对这些问题提出基于用户体验的数字档案馆服务策略:更新数字档案馆服务理念并切合当前档案服务政策理念;明确数字档案馆用户的个性化、经济性、高效性、愉悦性需求;升级数字档案馆资源结构,为用户提供高质高量、结构丰富兼具特色的数字档案馆资源;完善数字档案馆服务平台,向用户展示一个视觉表层整洁舒适,信息构建中导航系统、组织系统、检索系统完善,互动交流合理的数字档案馆服务平台;深化数字档案馆用户教育,提高用户数字档案馆体验起点。
[Abstract]:Experience economy times, user experience receives more and more attention. Digital archives users are the main body of digital archives service. The digital archives service based on user experience has important practical significance to meet the needs of users, promote the sustainable development of digital archives and promote the construction of intelligent cities. In order to clarify the current situation of digital archives service based on user experience. On the one hand, it analyzes the current situation of digital archives service through network investigation. The author explores the representative digital archives services through online consultation, telephone access and personal experience, including Qingdao Digital Archives, Shenzhen Digital Archives, Jiangsu Taicang Digital Archives, Tianjin Digital Archives, Shanghai Digital Archives. In the experience, the problems existed in the digital archives providing database services, consulting services and interactive communication services to the public were found. On the other hand, the status of digital archives service is analyzed by questionnaire survey. The basic situation of the respondents, the basic situation of the respondents using digital archives, the digital archives resource services based on the user experience and the overall situation of the digital archives service platform are analyzed statistically. Combining the results of network investigation and questionnaire survey, it is found that there are some problems in digital archives service in the aspects of service concept, clear user demand, digital archives resources, digital archives service platform and digital archives user education. Reflects the current digital archives service level is low. Then to solve these problems, put forward the digital archives service strategy based on user experience: update the digital archives service concept and meet the current archives service policy concept; make clear the personalized, economical, efficient digital archives users, and then put forward the digital archives service strategy based on user experience: update the digital archives service concept and meet the current archives service policy concept; Pleasant demand; upgrade the structure of digital archives resources to provide users with high quality and high quality, rich structure and characteristics of digital archives resources; improve the digital archives service platform to show users a clean and comfortable visual surface, The navigation system, organization system, retrieval system, interactive exchange and reasonable service platform of digital archives in information construction, deepening the user education of digital archives and improving the starting point of users' digital archives experience.
【学位授予单位】：湘潭大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：G270.7;G273.5

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