影响群体道歉有效性的因素

发布时间：2018-01-04 17:19

本文关键词：影响群体道歉有效性的因素　出处：《心理科学进展》2016年09期 　论文类型：期刊论文

【摘要】：影响群体道歉有效性的因素是多方面的。对侵犯群体而言,有效的群体道歉需要在言语表达中包含承认错误、承担责任、表达懊悔、做出承诺等内容,需要讲究群体道歉的行为策略,同时还应该关注道歉的内部动机对语言表达与行为方式的影响。对受害群体来讲,侵犯群体道歉的有效性在于道歉本身缓解了其愤怒情绪,满足了其自尊和期望等心理需求,同时还要受到他们对道歉真诚性知觉程度的影响。除此之外,群体道歉还会受到群际关系质量、冲突程度、文化信念等外部因素的影响。在今后的研究中,应该继续尝试整合群体道歉的过程机制,丰富群体道歉有效性的考察指标,发挥道歉在社会生活领域中的积极作用。
[Abstract]:Factors affecting the effectiveness of group apology is various. Violation of groups, the groups need to include effective apology admit mistakes in speech expression responsibility, expressed regret, commitment and other content, need to pay attention to group apology behavior strategy, influence and behavior should also be concerned about the internal motivation to express apology language of vulnerable groups in terms of sexual assault group is effective to apologize the apology itself ease their anger, to meet the psychological needs of their self-esteem and expectations, but also affected by their sincere apology perception. In addition, the group will be subject to apologize intergroup relationship quality, the degree of conflict, influence of cultural beliefs and other external factors. In the future, should continue to try to integrate group mechanism to apologize, apologize indexes rich group effectiveness, play in apology The active role in the field of social life.

【作者单位】：天津商业大学心理学系;
【基金】：国家社会科学基金青年项目:间接群际接触改善群体态度研究(15CSH014)的阶段性成果
【分类号】：D035.34
【正文快照】： 与人际道歉研究的热闹相比,立足群际视角探讨群体道歉的研究就稍显清冷。群体道歉是群体对群体,即侵犯群体对受害群体发出的一种社会解释行为(HareliEisikovits,2006)。近年来,学界对群体道歉的研究肯定了它所具有的积极功能,认为它可以引发一系列积极的社会性后果,不但可以

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