基于心理契约的高速公路交通警察工作倦怠研究

发布时间：2018-02-27 09:49

本文关键词： 工作倦怠心理契约工作价值观高速交警二阶聚类分析　出处：《河北工业大学》2015年博士论文　论文类型：学位论文

【摘要】：信息社会形成了知识快速更新、组织不断变革的环境,组织员工对组织和工作的认知也在发生转变,面对这些他们容易产生工作倦怠。当前工作倦怠已经成为心理学、组织行为学和人力资源管理的研究热点之一。工作倦怠长期得不到缓解将会产生一组负性的综合症状,如心理耗竭、工作去人性、低成就等。通过心理契约管理,实现工作倦怠的预防和干预是解决工作倦怠问题的有效途径之一。工作倦怠最易在服务行业中发生,警察是一种典型的助人职业,也是工作倦怠的高发群体。本研究以高速公路交通警察为研究对象,应用了文献分析法、问卷调查法、统计分析法,基于心理契约的视角分别构建了心理契约与工作倦怠的理论模型和心理契约、工作价值观与工作倦怠的关系模型,并且通过实证研究验证了关系模型。研究取得了下列创新性成果：1、通过对研究机理的归纳,构建了基于心理契约的工作倦怠研究的理论模型,并且实证研究验证了工作价值观作为调节变量的心理契约和工作倦怠的关系模型；2、以高速交警为研究对象,在访谈和问卷调查的基础上开发了其心理契约和工作价值观量表,验证了CMBI三维度理论。在问卷调查工作当中使用了“心理投射技术”,使问卷的信效度达到较高水平,说明将“心理投射技术”应用在问卷调查工作中具有积极的作用；3、在文献分析和理论模型的基础上提出了基于心理契约的工作倦怠研究的假设,并通过多种统计分析方法得到结论；4、引入了二阶聚类分析的方法到人口统计学特征及专属变量分析中,实现了在管理学中人口统计学特征及专属变量分析的多元化、简洁化。本研究成果对于管理部门开展高速交警工作倦怠预防工作有着积极的推动作用。一是,通过对高速交警心理契约、工作倦怠和工作价值观以及它们之间关系的研究,发现了基于心理契约管理过程中能够更好影响工作倦怠的因素和方法,有助于管理对策的制定；二是,通过对人口统计学变量的各种分析,了解到在不同分类情况下,基于心理契约管理对各类高速交警的不同效果,有利于管理措施的有效实施。在管理实践中,有效的利用研究成果,有针对性的开展工作,能够实现在管理中基于心理契约工作倦怠的预防及干预。
[Abstract]:The information society has formed a rapidly updated knowledge, an environment of continuous organizational change, and organizational staff's cognition of organization and work is also changing. In the face of these, they tend to produce job burnout. At present, job burnout has become a psychology. One of the hotspots in organizational behavior and human resource management is that job burnout can not be alleviated for a long time will produce a group of negative comprehensive symptoms, such as psychological exhaustion, job dehumanization, low achievement, etc. The prevention and intervention of job burnout is one of the effective ways to solve the problem of job burnout. This study takes the expressway traffic police as the research object, applies the literature analysis method, the questionnaire survey method, the statistical analysis method, Based on the perspective of psychological contract, the theoretical model of psychological contract and job burnout and the relationship model between job values and job burnout are constructed, respectively. And through empirical research to verify the relationship model. The research has achieved the following innovative results: 1, through the induction of the research mechanism, the theoretical model of job burnout research based on psychological contract is constructed. The empirical study verifies the relationship model of psychological contract and job burnout, which is the adjustment variable of work values. Taking high-speed traffic police as the research object, the psychological contract and work value scale are developed on the basis of interviews and questionnaires. The theory of CMBI three-dimensional degree is verified. "Psychological projection technique" is used in the questionnaire survey, which makes the reliability and validity of the questionnaire reach a higher level. It is shown that the application of "psychological projection technology" in the questionnaire survey has a positive effect. On the basis of literature analysis and theoretical model, the hypothesis of job burnout research based on psychological contract is put forward. The conclusion is drawn by various statistical analysis methods. The second order clustering analysis method is introduced to the analysis of demographic characteristics and exclusive variables, and the diversity of demographic characteristics and exclusive variables analysis in management is realized. The results of this study have a positive effect on the prevention of job burnout of high speed traffic police. First, through the study of psychological contract, job burnout, job values and the relationship between them, Found the factors and methods that can better affect job burnout in the process of psychological contract management, which is helpful to the formulation of management countermeasures. Second, through the analysis of demographic variables, we can understand the different classification situation. Based on the different effects of psychological contract management on various kinds of high-speed traffic police, it is beneficial to the effective implementation of management measures. In management practice, the effective use of research results, targeted work, To realize the prevention and intervention of job burnout based on psychological contract in management.
【学位授予单位】：河北工业大学
【学位级别】：博士
【学位授予年份】：2015
【分类号】：D631.5

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