警方危机传播研究
发布时间：2018-07-26 07:00
【摘要】： 近年来,“上海杨佳袭警案”、“黑龙江6名警察殴打纠纷对方致死案”、“躲猫猫”事件等通过媒体传播将警方危机管理问题从政府理性层面赤裸裸地推向了社会大众的感性层面。作为国家机器的公安机关,其特殊性质和业务特点决定了警方的一举一动尤其是一旦发生了危机必然会成为社会瞩目的热点和媒体关注的焦点。公安机关在处置危机事件时,其新闻传播策略科学与否直接影响着危机处置的效果,甚至可能影响着整个政府形象。 本文通过梳理回顾上海“杨佳袭警案”和英国伦敦警方误杀巴西籍男子两个警方危机传播案例的全过程,对比中西方国家警方在危机传播中的得失,在对相关研究成果进行梳理整合的基础上,运用新闻传播学、危机管理学、公共行政学理论,从警方角度出发,指出我国警方缺乏健全的警务信息公开制度,公众知情权难以得到保证;危机传播机制不完善、缺乏灵活性;依然存在公安机关在危机信息传播中不报、少报、缓报、漏报现象;警方危机恢复期的新闻传播常常缺位;警方与公众之间的信息反馈机制不顺畅等问题,其成因主要是:尚未树立正确的危机意识和传播观念;我国公安机关传统的警方信息传播管理体制、警方信息传播机构设置不合理等权力结构方面的原因;警方危机传播的内部执行系统不健全;不少地区公安机关缺少应对危机的经验;商业化趋势、媒体从业者个人素质、被违法犯罪行为所利用等媒体因素。文章最后就如何进行警方危机传播,维护社会主义国家公安机关的良好形象,提出了相应对策建议。在警方危机传播机制方面需进一步变革警方危机传播理念;建立完善的警方危机传播体系;设置合理的常设性的警方危机传播机构;理顺警方各职能部门间的关系;建立良好的警方公共关系等。在传播策略方面,文章除了提出政府传播的几个基本要点,如主动快速发布、以我为主滚动发布、口径一致、满足基本需要外,还结合传播行为模型提出了几个较新的观点,即设置“意见领袖”、科学设置议程实现公安机关形象修复。鉴于目前国内危机管理学界对于公安机关这样一个特殊执法部门在危机管理中新闻传播的专门研究较为缺乏,因此,本文对于我国警方危机传播具有一定的指导意义和参考价值。
[Abstract]:In recent years, the "Shanghai Yang Jia assault case" and "Heilongjiang six policemen beating the other party to death case," The "hide and seek" incident has pushed the problem of police crisis management from the government's rational level to the public's perceptual level. As the public security organ of the state machine, its special nature and professional characteristics determine the police's every move, especially once the crisis occurs, it will become the hot spot of the society and the focus of the media attention. When the public security organs deal with the crisis, their news communication strategy directly affects the effect of crisis management, and may even affect the image of the whole government. Through combing and reviewing the whole process of the case of "Yang Jia assault on Police" in Shanghai and the case of police manslaughter of Brazilian man in London, this paper compares the gains and losses of Chinese and Western police in crisis communication. On the basis of combing and integrating the related research results, using the theory of news communication, crisis management, public administration, and from the perspective of the police, the author points out that the police in our country lack a sound police information publicity system. The public's right to know is difficult to be guaranteed; the crisis communication mechanism is imperfect and lack of flexibility; there still exists the phenomenon that the public security organs do not report, underreport, delay and fail to report in the crisis information dissemination; the news communication in the recovery period of the police crisis is often absent; The main causes of the unsmooth information feedback mechanism between the police and the public are that the correct sense of crisis and the concept of communication have not been established, the traditional police information communication management system of our country's public security organs, The reasons for the unreasonable power structure of police information dissemination organizations, the unsound internal execution system of police crisis communication, the lack of experience of many regional public security organs in responding to the crisis, the commercialization trend, the personal qualities of media practitioners, By the use of illegal and criminal activities and other media factors. Finally, the article puts forward the corresponding countermeasures and suggestions on how to spread the police crisis and maintain the good image of the public security organs in socialist countries. In the aspect of police crisis communication mechanism, it is necessary to further change the police crisis communication concept, establish a perfect police crisis communication system, set up reasonable permanent police crisis communication organization, and straighten out the relationship between various police departments; Establish good police public relations, etc. In the aspect of communication strategy, the article not only puts forward several basic points of government communication, such as active and rapid release, rolling release with our own principle, consistent calibre, and meets basic needs, but also puts forward several new viewpoints combined with communication behavior model. That is, set up "opinion leaders", scientific agenda to achieve public security organs image repair. In view of the lack of special research on the dissemination of news in crisis management by such a special law enforcement department as the public security organ in the domestic crisis management academic circles, This article has certain guiding significance and reference value to our country police crisis dissemination.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2009
【分类号】：D035.3;G206
本文编号：2145223
[Abstract]:In recent years, the "Shanghai Yang Jia assault case" and "Heilongjiang six policemen beating the other party to death case," The "hide and seek" incident has pushed the problem of police crisis management from the government's rational level to the public's perceptual level. As the public security organ of the state machine, its special nature and professional characteristics determine the police's every move, especially once the crisis occurs, it will become the hot spot of the society and the focus of the media attention. When the public security organs deal with the crisis, their news communication strategy directly affects the effect of crisis management, and may even affect the image of the whole government. Through combing and reviewing the whole process of the case of "Yang Jia assault on Police" in Shanghai and the case of police manslaughter of Brazilian man in London, this paper compares the gains and losses of Chinese and Western police in crisis communication. On the basis of combing and integrating the related research results, using the theory of news communication, crisis management, public administration, and from the perspective of the police, the author points out that the police in our country lack a sound police information publicity system. The public's right to know is difficult to be guaranteed; the crisis communication mechanism is imperfect and lack of flexibility; there still exists the phenomenon that the public security organs do not report, underreport, delay and fail to report in the crisis information dissemination; the news communication in the recovery period of the police crisis is often absent; The main causes of the unsmooth information feedback mechanism between the police and the public are that the correct sense of crisis and the concept of communication have not been established, the traditional police information communication management system of our country's public security organs, The reasons for the unreasonable power structure of police information dissemination organizations, the unsound internal execution system of police crisis communication, the lack of experience of many regional public security organs in responding to the crisis, the commercialization trend, the personal qualities of media practitioners, By the use of illegal and criminal activities and other media factors. Finally, the article puts forward the corresponding countermeasures and suggestions on how to spread the police crisis and maintain the good image of the public security organs in socialist countries. In the aspect of police crisis communication mechanism, it is necessary to further change the police crisis communication concept, establish a perfect police crisis communication system, set up reasonable permanent police crisis communication organization, and straighten out the relationship between various police departments; Establish good police public relations, etc. In the aspect of communication strategy, the article not only puts forward several basic points of government communication, such as active and rapid release, rolling release with our own principle, consistent calibre, and meets basic needs, but also puts forward several new viewpoints combined with communication behavior model. That is, set up "opinion leaders", scientific agenda to achieve public security organs image repair. In view of the lack of special research on the dissemination of news in crisis management by such a special law enforcement department as the public security organ in the domestic crisis management academic circles, This article has certain guiding significance and reference value to our country police crisis dissemination.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2009
【分类号】：D035.3;G206
【引证文献】
相关期刊论文 前8条
1 孟卧杰;朱晋;;公安机关管理网络舆论危机中的沟通策略研究[J];福建警察学院学报;2010年05期
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7 孟卧杰;朱晋;;政府管理网络舆论危机中的沟通障碍及其消解[J];四川行政学院学报;2011年02期
8 孟卧杰;朱晋;;沟通在政府应对网络舆论危机中的地位及其改进[J];中共银川市委党校学报;2010年05期
相关硕士学位论文 前1条
1 董蓓莉;新媒体对公安形象传播的挑战与机遇[D];复旦大学;2011年
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