知识密集服务嵌入、跨界搜索与制造企业服务创新关系研究

发布时间：2018-04-25 02:12

本文选题：知识密集服务嵌入 + 跨界搜索　；参考：《科技进步与对策》2017年16期

【摘要】：现有研究表明,嵌入知识密集型服务企业关系网络在制造企业服务化与服务创新过程中具有关键作用,但究竟何种网络嵌入特征能够促进制造企业跨界获取服务创新相关知识进而促进服务创新尚不明晰。基于社会网络理论和组织搜索理论,构建了知识密集服务嵌入、跨界搜索与制造企业服务创新间的理论模型,并利用236家制造企业的调研数据对模型和假设进行实证分析。结果表明,知识密集服务嵌入的4个特征——关系强度、关系质量、关系数量与关系多样性与制造企业服务创新间呈显著的正相关关系,并且跨界搜索在知识密集服务关系嵌入特征的关系强度、关系质量与服务创新的关系间存在部分中介效应,在知识密集服务结构嵌入特征的关系数量、关系多样性与服务创新的关系间存在完全中介效应。
[Abstract]:Existing studies show that embedding knowledge-intensive service enterprise relationship networks plays a key role in the process of service innovation and service innovation in manufacturing enterprises. However, it is not clear what kind of network embedding features can promote manufacturing enterprises to acquire relevant knowledge of service innovation and then promote service innovation. Based on the theory of social network and the theory of organizational search, a theoretical model between knowledge-intensive service embedding, cross-border search and service innovation of manufacturing enterprises is constructed, and the empirical analysis of the model and hypothesis is carried out using the survey data of 236 manufacturing enterprises. The results show that there is a significant positive correlation between the four characteristics of knowledge-intensive service embedding, relationship strength, relationship quality, relationship quantity and relationship diversity, and service innovation in manufacturing enterprises. Furthermore, there are some intermediary effects in the relationship between knowledge intensive service relationship embedding, relationship quality and service innovation, and the number of relationships embedded in knowledge intensive service structure. There is a complete intermediary effect between relationship diversity and service innovation.
【作者单位】：重庆工商大学管理学院;浙江万里学院物流与电子商务学院;浙江大学管理学院;
【基金】：国家自然科学基金青年项目(71603033) 浙江省自然科学基金项目(LQ14G020008、LQ14G020013) 重庆工商大学高层次人才科研启动经费项目(1655007)
【分类号】：F272;F273.1;F425

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