E公司所辖高速公路运营企业综合绩效考核指标体系研究

发布时间：2018-01-24 16:05

本文关键词： 高速公路运营企业绩效考核指标体系关键绩效指标主成分分析　出处：《西北农林科技大学》2017年硕士论文　论文类型：学位论文

【摘要】：横连东西、纵贯南北的高速公路是中国经济运行的大动脉,2016年中国新增高速公路6000多公里,总里程突破13万公里,增速全球第一。随着路网的迅速扩张,巨额的建设资金问题使政府面临巨大的财政压力,于是政府逐渐将一部分高速公路的建设运营改为企业管理,因此所建高速公路在满足大众出行的公共性和服务性的同时,还要在经营期内偿还贷款并取得一定的投资收益,也就是兼具社会效益和经济效益,这就必须通过一定的绩效考核指标体系,对高速公路运营企业的运营管理、财务评价、通行服务、养护管理、经营绩效等方面的考核起到监测、评价及引导的作用,通过精细管理、降本增效等手段实现双重效益。本论文基于国内外高速公路及相关行业绩效考核实际经验及理论研究,以关键绩效指标考核方法(KPI)为基础,对高速公路运营企业各方面指标进行筛选,得到客观的、同向可比的关键绩效指标,同时,借助客观赋权的分析方法——主成分分析法,对核心指标进行分析,形成规格化的分析手段,对各高速公路进行成分分析,并得到具有宏观把握的分值评测及排名,为管理者提供支撑数据。全文共分7章内容。第1章为绪论部分,分析文章的研究背景、研究目的和研究意义,并着重分析了高速公路运营企业绩效考核相关的国内外研究现状;第2章为研究现状及理论综述,介绍了KPI关键绩效指标考核方法以及主成分分析法等绩效指标权重设定方法;第3章对E公司现行的综合绩效考核体系进行了分析,通过介绍考核体系的指标构成、指标权重及结果运用,总结出现行绩效考核指标体系存在的问题,提出更新综合绩效考核指标体系的紧迫性和必要性;第4章为E公司绩效考核体系设计,体系包括5类、21项子指标,分别为经济效益指标、通行服务指标、养护管理指标和经营绩效指标等。第5章为E公司绩效考核指标体系权重确定及实证分析,对E公司所管理的11条高速公路进行评测,按照结果对11条高速公路的运行情况进行初步的排序计算,为管理决策提供支撑。第6章对完善高速公路运营企业绩效考核体系提出了具体的建议。第7章,通过对全文的总结归纳,指出本文的创新之处、不足和未来研究展望。本文通过研究,提出了高速公路运营企业绩效考核指标体系,包括经济效益指标、通行服务指标、养护管理指标和经营绩效指标等5大类21项子指标;并通过主成分分析法确定了关键绩效指标及权重,并利用4条典型高速公路运营企业数据进行了分析排名,对绩效考核指标体系进行了验证,结果表明该体系能够反应E公司所辖高速公路运营企业实际绩效情况,为高速公路运营企业绩效管理和绩效考核提供了新思路。
[Abstract]:The east-west, north-south highway is the main artery of China's economic operation. In 2016, China added more than 6, 000 kilometers of highways, with a total mileage of more than 130,000 kilometers. With the rapid expansion of the road network, the government is faced with huge financial pressure due to the huge construction funds, so the government gradually changed the construction and operation of part of the highway to enterprise management. Therefore, the highway built to meet the public travel and service, but also in the operating period to repay loans and obtain a certain return on investment, that is, both social and economic benefits. It is necessary to monitor the operation management, financial evaluation, general service, maintenance management, management performance and other aspects of expressway operation enterprises through a certain performance evaluation index system. The function of evaluation and guidance, through the means of fine management, reducing cost and increasing efficiency, to achieve dual benefits. This paper based on the domestic and foreign highway and related industries performance evaluation practical experience and theoretical research. Based on the evaluation method of key performance indicators (KPI), the key performance indicators of expressway operation enterprises are screened, and the objective and comparable key performance indicators are obtained at the same time. With the objective weight of the analysis method-principal component analysis, to analyze the core indicators, the formation of standardized means of analysis, the composition analysis of each highway. The paper is divided into seven chapters. Chapter 1 is the introduction part, which analyzes the research background, purpose and significance of the research. And emphatically analyzed the expressway operation enterprise performance appraisal correlation domestic and foreign research present situation; The second chapter is the research status and the theory summary, introduced the KPI key performance index appraisal method as well as the principal component analysis method and so on performance index weight setting method; Chapter 3 analyzes the current comprehensive performance appraisal system of E Company, and summarizes the existing problems in the current performance appraisal index system by introducing the index composition, index weight and the application of the results of the evaluation system. The urgency and necessity of updating the index system of comprehensive performance appraisal are put forward. Chapter 4 is the design of E company performance appraisal system. The system includes 5 kinds and 21 sub-indexes, which are economic benefit index and general service index. The fifth chapter is the weight determination and empirical analysis of E company's performance appraisal index system, the evaluation of 11 highways managed by E company. According to the results of 11 freeway operation of the preliminary ranking calculation for the management decision to provide support. Chapter 6 to improve the performance evaluation system of expressway operation enterprises put forward specific recommendations. Chapter 7. Through the summary of the full text, pointed out the innovation of this paper, shortcomings and future research prospects. Through the study, this paper proposed the performance evaluation index system of expressway operation enterprises, including economic benefits indicators. General service index, maintenance management index and management performance index, etc. And through the principal component analysis to determine the key performance indicators and weights, and the use of four typical expressway operation enterprise data to analyze the ranking, performance evaluation index system has been verified. The results show that the system can reflect the actual performance of expressway operating enterprises under E company, and provide a new way of thinking for performance management and performance evaluation of expressway operation enterprises.
【学位授予单位】：西北农林科技大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F542.6;F540.58

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