基于QFD的Q汽车制造企业质量成本管理研究

发布时间：2018-04-09 14:01

本文选题：质量成本　切入点：质量功能展开(QFD)　出处：《重庆理工大学》2017年硕士论文

【摘要】：近些年来,我国汽车制造企业发生的召回事件络绎不绝。无论何时在搜索引擎上检索汽车召回等字眼,总能看到“新鲜出炉”的召回门,这也从一个侧面说明了汽车产品存在的质量隐患越来越受到人们的重视。随着我国汽车制造业利润的日益微薄,控制成本已经成为了汽车制造企业的必修课程,而因为对于质量成本的过分控制所导致的质量问题,却又是造成汽车制造企业内外部成本损失的罪魁祸首之一。这样看来,对汽车制造企业质量成本管理的研究有着至关重要的意义。本文以Q汽车制造企业为研究背景,将质量功能展开(quality function deployment,QFD)引入其质量成本管理的过程中,以期实现降低成本,实现盈利目标。首先,本文在绪论部分中对研究的背景意义,研究的内容、方法和创新点进行了阐述,对国内外相关文献进行了综述;第二部分为理论基础,主要对成本管理理论、质量成本管理理论、内部控制理论进行阐述,为后文的案例分析做铺垫,提供理论支撑;第三部分,对质量功能展开法(QFD)进行概述,对其核心工具——质量屋做大致的介绍,并阐述QFD在质量成本管理中起到的重要作用;第四部分为Q汽车制造企业的现状分析,在对Q汽车制造企业进行实地调研并获取资料后,发现了企业质量成本管理方面存在的问题,并对此进行分析;第五部分,将QFD引入Q汽车制造企业的质量成本管理,设计QFD模式下的Q汽车制造企业质量成本管理质量屋,提出建议与保障措施;第六部分为研究结论与局限。在理论意义方面,本文首次将QFD与汽车制造企业的质量成本管理相结合,拓展了QFD在汽车制造企业质量成本管理这一领域中的深入研究;在现实意义方面,利用QFD在获取并转化顾客需求方面的优势,提出了从企业对产品的设计开发之初便开始进行质量成本管理的理念,关注于质量成本管理的整个周期,这是对汽车制造企业质量成本管理优化的新视角,可以为汽车制造企业的质量成本管理研究提供新的思路。
[Abstract]:In recent years, the recall of automobile manufacturing enterprises in China is in constant stream.Whenever you search the search engine for words such as recall, you can always see the "fresh out" of the recall door, which also shows that the hidden danger of the quality of automobile products has been paid more and more attention from one side.With the increasing meagre profit of China's automobile manufacturing industry, cost control has become a compulsory course for automobile manufacturing enterprises, and because of the quality problems caused by excessive control of quality costs,However, it is one of the main causes of internal and external cost loss of automobile manufacturing enterprises.In this way, it is of great significance to study the quality cost management of automobile manufacturing enterprises.This paper introduces the quality function deployment QFDs into the process of quality cost management in order to reduce the cost and realize the profit goal.First of all, in the introduction part, this paper expounds the background significance, research content, methods and innovation points of the research, and summarizes the relevant literature at home and abroad. The second part is the theoretical basis, mainly on the cost management theory.The theory of quality cost management and the theory of internal control are expounded to provide theoretical support for the case analysis of the following articles. The third part, the quality function deployment method QFDs are summarized, and the core tool, quality House, is introduced.The fourth part is the analysis of the current situation of Q automobile manufacturing enterprises, after the field investigation and data acquisition of Q automobile manufacturing enterprises, the paper expounds the important role of QFD in the quality cost management, the fourth part is the analysis of the current situation of Q automobile manufacturing enterprises.The problems in quality cost management are found and analyzed. The fifth part introduces QFD into the quality cost management of Q automobile manufacturing enterprise and designs the quality cost management quality house of Q automobile manufacturing enterprise under QFD mode.The sixth part is the conclusion and limitation of the research.In theory, this paper combines QFD with quality cost management of automobile manufacturing enterprises for the first time, expands the in-depth research of QFD in the field of quality cost management of automobile manufacturing enterprises, and in practical significance,Based on the advantages of QFD in obtaining and transforming customer demand, the concept of quality cost management from the beginning of product design and development is put forward, which focuses on the whole cycle of quality cost management.This is a new angle of view for the optimization of quality cost management in automobile manufacturing enterprises, which can provide a new way of thinking for the study of quality cost management in automobile manufacturing enterprises.
【学位授予单位】：重庆理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F426.471;F406.72;F273.2

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