中国银行W支行基于平衡计分卡的绩效管理体系构建研究

发布时间：2018-04-25 09:45

本文选题：平衡计分卡 + 绩效管理体系　；参考：《吉林财经大学》2017年硕士论文

【摘要】：目前,传统的绩效考核体系仍在我国商业银行中普遍应用,中国银行W支行的情况也是这样。在其绩效考核中,仍然以财务指标作为经营和管理成效的标准,这已使其在激烈的商业银行市场竞争中处于劣势。对客户维护与增值、员工素质与能力及内部流程效率的高度重视对经营情况产生着愈来愈大的影响力,改善这些方面可以对中国银行W支行的经营与发展起到推动作用。平衡计分卡将顾客、内部流程、员工培养纳入绩效管理体系,可以促进银行管理者从多维度既了解自身优势和劣势,又分析和预测将来的发展方向,通过整合并跟进指标的完成进度及过程中出现的问题,不断完善指标体系,使得商业银行获得长足的发展。本文以中国银行W支行为样本进行研究,首先,利用调阅文件、访谈员工等方式了解该支行绩效管理体系的基本情况;其次,结合总行下达的指标与该支行近年指标完成情况运用层次分析法对数据进行分析,发现存在的问题;第三,引入平衡计分卡建立符合W支行现状的绩效管理体系,解决问题;最后,提出需注意的问题和保障措施。本文内容分为五个章节:章节一主要包括本研究的时代背景和研究意义、研究思路和方法、文献综述及创新之处;章节二叙述了本文涉及理论的基础内容,主要是绩效管理的目的和步骤,平衡计分卡的涵义、主要内容及优缺点;章节三首先对中国银行W支行进行介绍,然后分析其当前绩效管理体系的情况及须改进的地方,章节四运用平衡计分卡原理,根据该支行具体情况建立一套适合该行现状的绩效管理指标体系;章节五为最后结论与展望。本文主要意义不仅仅在于优化中国银行W支行的绩效管理体系,更是要通过建立平衡计分卡绩效管理体系,增强银行的整体实力。本文创新之处在于根据支行实际情况并结合总行下达的指标利用平衡计分卡来建立并完善绩效管理体系,使之能够顺利完成任务并可持续发展。
[Abstract]:At present, the traditional performance appraisal system is still widely used in commercial banks of our country, and so is the W branch of Bank of China. In its performance appraisal, the financial index is still regarded as the standard of management and management effect, which has made it inferior in the fierce market competition of commercial banks. The importance of customer maintenance and appreciation, staff quality and ability, and internal process efficiency has more and more influence on the management situation. Improving these aspects can promote the operation and development of Bank of China W Branch. The balanced scorecard integrates customer, internal process and employee training into the performance management system, which can promote bank managers to understand their own strengths and weaknesses from multiple dimensions, and to analyze and predict the future development direction. By integrating and following up the progress of the completion of the indicators and problems in the process, constantly improve the index system, making commercial banks to obtain considerable development. This paper takes the W branch of Bank of China as a sample to study. Firstly, we use the documents, interview staff and other ways to understand the basic situation of the performance management system of the branch. Combined with the index issued by the general bank and the performance of the branch in recent years, the paper analyzes the data by AHP and finds out the existing problems. Thirdly, the balanced scorecard is introduced to establish the performance management system in line with the current situation of the W branch and to solve the problem. Finally, the paper puts forward some problems and safeguard measures to be paid attention to. The content of this paper is divided into five chapters: chapter I mainly includes the background and significance of the research, research ideas and methods, literature review and innovation. The purpose and steps of performance management, the meaning, main content, advantages and disadvantages of balanced scorecard. Chapter three introduces the W branch of Bank of China first, and then analyzes the current performance management system and the areas that need to be improved. Chapter four applies the principle of balanced scorecard to establish a set of performance management index system according to the specific situation of the branch. Chapter five is the final conclusion and prospect. The main significance of this paper is not only to optimize the performance management system of Bank of China W Branch, but also to strengthen the overall strength of the bank through the establishment of a balanced Scorecard performance management system. The innovation of this paper is to establish and perfect the performance management system by using balanced scorecard according to the actual situation of the branch and the index issued by the head office, so that it can finish the task smoothly and develop sustainably.
【学位授予单位】：吉林财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F832.33;F830.42

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