上汽通用汽车金融公司业务流程优化管理的案例研究

发布时间：2018-01-15 14:33

本文关键词：上汽通用汽车金融公司业务流程优化管理的案例研究　出处：《上海外国语大学》2012年硕士论文　论文类型：学位论文

【摘要】：全球生产力空前发展，企业面临的形势是十分严峻的。随着经济全球化和互联网技术的快速发展，世界上每一个存在利润的潜力市场随时都会涌入大量竞争者。面对强大的竞争压力，企业内外涌现出各种不确定因素，如何快速响应和不断变革成为了新时代背景下企业的关键问题。企业家和管理学家认识到，一个企业要想适应外界环境的迅速变化，要能在激烈的竞争中求生存、求发展，就不仅要采用先进的科学技术，而且要尽快地改变与现代化生产经营不相符的管理方法，能够对外部环境变化做出敏捷反应。作为一种流程管理的方法，流程优化管理需要对企业的业务流程作一个全面的分析，以明确哪些流程对企业比较重要，然后对这些流程进行设计，并实施。流程优化管理是顾客与企业双赢的过程，能为顾客和企业带来许多实际利益。本文依托于业务流程管理领域的相关理论，以上汽通用汽车金融有限公司为实例，从企业的现状着手，以业务流程为中心，分析了企业在业务流程管理中存在的问题，研究了业务流程管理理论在上汽通用汽车金融公司的应用，总结出上汽通用独有的业务流程管理模式，这一过程对于完善业务流程管理思想由理论到实践的转变，以流程优化的观点重构企业的经营管理模式，提高企业对市场变化的承受能力，，将起到十分重要的作用，同时，为其他企业进行业务流程优化管理提供实际操作的参考和指导意义，以此对集中体现企业优势,培育企业核心竞争力具有现实意义。
[Abstract]:With the unprecedented development of global productivity, the situation facing enterprises is very severe. With the rapid development of economic globalization and Internet technology. Every potential market for profit in the world will pour into a large number of competitors at any time. Facing the strong competitive pressure, a variety of uncertain factors emerge inside and outside the enterprise. How to respond quickly and constantly change has become the key problem of the enterprise under the background of the new era. Entrepreneurs and management experts realize that if an enterprise wants to adapt to the rapid changes in the external environment and to survive and develop in the fierce competition, it must not only adopt advanced science and technology. Moreover, it is necessary to change the management method which is inconsistent with the modern production and management as soon as possible, and be able to make agile response to the change of external environment, as a method of process management. Process optimization management needs to make a comprehensive analysis of business processes in order to identify which processes are important to the enterprise and then design these processes. Process optimization management is a win-win process between customers and enterprises, which can bring many practical benefits to customers and enterprises. This paper relies on the related theories in the field of business process management. Taking SAIC General Motors Finance Co., Ltd as an example, starting from the current situation of enterprises, taking business process as the center, the paper analyzes the problems existing in business process management. The application of business process management theory in SAIC General Motors Finance Company is studied, and the unique business process management mode of SAIC GM is summarized. This process changes from theory to practice to perfect the thought of business process management, reconstructs the management mode of enterprise from the point of view of process optimization, and improves the ability of enterprise to bear the change of market. Will play a very important role, at the same time, for other enterprises to optimize business process management to provide practical operational reference and guidance, so as to reflect the advantages of the enterprise. It is of practical significance to cultivate the core competence of enterprises.
【学位授予单位】：上海外国语大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F426.471;F832.3

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