ZGN国有银行温州分行绩效管理体系研究

发布时间：2018-01-17 03:35

本文关键词：ZGN国有银行温州分行绩效管理体系研究　出处：《湘潭大学》2012年硕士论文　论文类型：学位论文

【摘要】：进入21世纪，全球经济的一体化和信息技术、知识经济的快速发展，金融业竞争日趋激烈，商业银行不断加深管理体制改革，努力向管理要效益。我国国有商业银行股改完成并成功上市后，，其长链型的组织架构严重阻碍了效率的提升，绩效管理水平低下。因此，在日趋激烈的市场竞争下，为了适应新形势的发展，我国国有银行亟需转变和改造管理体制和经营机制，并且对银行绩效管理体系进行重构。在绩效管理理论的指导下，本文采用理论和案例分析方法，对ZGN国有商业银行温州分行现有的管理体制和绩效考核进行分析研究。以价值和风险为核心，遵循先进性、激励性和连续性的设计原则，制定了商业银行的总体战略目标、部门目标、岗位目标的三层结构的绩效管理目标体系，并用鱼刺图直观地表达。根据“客户导向、流程高效、控制风险、机构精简”的原则，确定了温州分行本级的内设机构部门及其职责。设置了分行岗位评估六要素：知识与技能、影响与责任、解决问题和制定决策、管理与监督、沟通技能及工作环境。确定了要素的评估标准、分级分值及权重，设计了岗位的评估步骤和方法，可对岗位进行有效的评估，以合理地设定岗位目标和员工目标。本文目的在于希望通过建立一套符合ZGN国有商业银行温州分行现状的绩效管理体系，并在长期地运作中逐步完善，不断提高员工的工作绩效，并最终促进分行机构绩效的不断提升，达到员工个人职业和银行组织发展双赢的效果。并希望能对我国现有商业银行的管理体制改革提供一定的借鉴作用。
[Abstract]:In 21th century, the integration of global economy and information technology, the rapid development of knowledge economy, the increasingly fierce competition in the financial industry, commercial banks continue to deepen the reform of the management system. After the completion of the stock reform and successful listing of state-owned commercial banks, its long-chain organizational structure seriously hinders the improvement of efficiency and the level of performance management is low. Under the increasingly fierce market competition, in order to adapt to the development of the new situation, the state-owned banks in our country urgently need to change and reform the management system and management mechanism, and reconstruct the bank performance management system. Under the guidance of performance management theory, this paper uses the theory and case analysis method to analyze the existing management system and performance appraisal of Wenzhou branch of ZGN state-owned commercial bank, with value and risk as the core. In accordance with the design principles of progressiveness, motivation and continuity, the performance management target system of the overall strategic objectives, department objectives and post objectives of commercial banks is formulated. According to the principles of "customer orientation, process efficiency, risk control, organization streamlining". The internal department and responsibility of Wenzhou Branch are determined. Six elements of branch post evaluation are set up: knowledge and skills, influence and responsibility, problem solving and decision-making, management and supervision. Communication skills and working environment. Determined the evaluation criteria of the elements, grading and weight, designed the post evaluation steps and methods, can be effective evaluation of the post. Set position goals and employee goals in a reasonable manner. The purpose of this paper is to establish a performance management system that accords with the status quo of Wenzhou branch of ZGN state-owned commercial bank, and to improve the performance of employees step by step in the long-term operation. And finally promote the performance of branch organizations to improve the performance of individual employees and the development of banking organizations to achieve a win-win effect and hope to provide a certain reference for the reform of the management system of the existing commercial banks in China.
【学位授予单位】：湘潭大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F832.33

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