基于胜任力的F银行员工培训体系建设研究

发布时间：2018-03-17 03:01

本文选题：胜任力　切入点：商业银行　出处：《云南大学》2012年硕士论文　论文类型：学位论文

【摘要】：全球经济一体化的发展趋势,使得各企业间的竞争最终转变为人才之争。金融服务业也是典型的人才与人才竞争的行业。企业培训,恰恰是提升人才竞争力的有效手段之一,因此,培训对企业发展的重要性不言而喻。在银行方面,如何创造一个良好的学习环境,提供合适的、学习渠道,并确保在适当的时间,让合格的对象有效地学习有助于提升能力与绩效的态度、知识与技巧,也就是所谓的“岗位胜任能力”,成为银行是否能够培养优秀人才的关键因素。 F银行是一家地处中国西南的城市商业银行,探索了一条中小银行特色化、差异化发展之路,曾荣获“全国支持中小企业发展十佳商业银行”、“中国十大最佳城市商业银行”等荣誉称号,荣获“最佳管理创新城市商业银行奖”、“最佳公司治理城市商业银行奖”、“中国管理学院奖”等全国性重要奖项,但随着业务的迅速增长,人才滞后和培训效果不理想的问题越来越突出了,公司高层意识到：加强企业培训,使员工更快速地成长,是保证企业良性发展的前提。本文所述培训体系包括培训过程体系和培训制度体系。首先通过对国内外相关理论的综述,运用文献法,关键事件访谈法等进行培训过程体系的构建,包括：培训需求分析、全行九大关键岗位胜任力确定、培训路径等。然后从内部讲师管理、培训工作运行和管理进行培训制度体系的构建。本文所构建的培训体系,能够根据F银行制定的五年战略规划解决目前培训所出现的问题,具有灵活性和结构化的特点,能适应银行发展对培训工作的要求。且前瞻性、结构性及操作性极强的培训体系及其配套机制,乃是银行体质强化与稳健发展的基础。
[Abstract]:With the development of global economic integration, the competition among enterprises is turned into a competition for talents. Financial service industry is also a typical industry of talent competition. Enterprise training is just one of the effective means to enhance the competitiveness of talents. Therefore, the importance of training for enterprise development is self-evident. In the banking sector, how to create a good learning environment, provide appropriate learning channels, and ensure that at the right time, Let qualified objects effectively learn attitudes, knowledge and skills that help to improve competence and performance, which is called "post competence", as a key factor in the ability of banks to cultivate talented people. Bank F is a city commercial bank located in southwestern China. It has explored a special and differentiated development path for small and medium-sized banks. He has won the honorary titles of "Ten Best Commercial Banks supporting the Development of small and Medium-sized Enterprises in China" and "the Ten Best City Commercial Banks in China". Won the "Best Management Innovation City Commercial Bank Award", "Best Corporate Governance City Commercial Bank Award", "China Academy of Management Award" and other important national awards, but with the rapid growth of business, The problems of lagged talents and unsatisfactory training effect have become more and more prominent. The company's top officials realize that strengthening enterprise training and making employees grow more quickly is the premise to ensure the healthy development of enterprises. The training system described in this paper includes the training process system and the training system. Firstly, the training process system is constructed by summarizing the relevant theories at home and abroad, using the literature method and the key event interview method, including: training demand analysis. The system of training system is constructed from the management of internal lecturers, the operation and management of training work. The training system constructed in this paper can solve the problems existing in the current training according to the five-year strategic plan drawn up by Bank F, has the characteristics of flexibility and structure, and can meet the requirements of the bank development for the training work. The training system with strong structure and operation and its supporting mechanism are the foundation of strengthening and steady development of bank constitution.
【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F832.3

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