A银行培训效果评估指标体系设计研究

发布时间：2018-04-03 01:34

本文选题：培训效果评估　切入点：评估指标　出处：《中国海洋大学》2012年硕士论文

【摘要】：金融业是一个不断推陈出新、富有挑战性的行业，国际金融领域中显著的特征就是“金融创新”，新的金融工具、新的经营方式、新的服务体制、新的金融市场不断冲击着传统的金融业务活动和经营管理方式，引起了金融领域方方面面的革命,也加剧了金融业的竞争。为了提高企业竞争力，必须加强金融人才的培养，特别是复合型金融人才的培养，，而培训已经被视为提升人力资源质量最有效的途径。但现阶段，大部分企业的视角还是仅停留在培训的资金投入和培训方法的改善上，而忽视了培训的评估环节，缺乏完善、配套的培训效果评估体系。本研究在国内外培训效果评估的理论研究基础上，结合A银行培训的特点、发展趋势以及培训评估环节存在的问题，明确培训效果评估流程，对培训效果评估的方法、内容、培训效果评估的指标设计原则进行梳理，形成培训效果评估指标体系。并以A银行某培训项目为实例，通过对其实施培训效果评估来验证所设计的评估指标体系的合理性和可行性，使用模糊综合评价法对各指标进行评价，根据培训效果评估的结果了解培训项目是否达到预期的目标，据此分析培训中的不足，提出改进的建议。培训效果评估是企业培训流程不能缺少的重要一环，是提高培训效果的重要手段。希望本文可以帮助A银行规范和完善培训体系，并对培训效果评估的研究有一定的借鉴意义。
[Abstract]:The financial industry is a new and challenging industry. The outstanding characteristics of the international financial field are "financial innovation", new financial instruments, new ways of operation, and new service system.The new financial market constantly impacts on the traditional financial business activities and management methods, which causes revolution in all aspects of the financial field, and also intensifies the competition of the financial industry.In order to improve the competitiveness of enterprises, we must strengthen the training of financial talents, especially the training of compound financial talents, and training has been regarded as the most effective way to improve the quality of human resources.However, at this stage, most enterprises only focus on the investment of training funds and the improvement of training methods, but ignore the evaluation of training, lack of perfect, matching training effect evaluation system.On the basis of the theoretical research of training effect evaluation at home and abroad, combining with the characteristics, development trend and problems in training evaluation of Bank A, this study clarifies the training effect evaluation process, the methods and contents of training effect evaluation.The training effect evaluation index design principle is combed to form the training effect evaluation index system.Taking a training project in Bank A as an example, the rationality and feasibility of the designed evaluation index system are verified by evaluating the training effect. The fuzzy comprehensive evaluation method is used to evaluate each index.According to the result of training effect evaluation, we know whether the training project has reached the expected goal, and then analyze the deficiency in training and put forward some suggestions for improvement.Training effect evaluation is an important part of enterprise training process and an important means to improve training effect.I hope this paper can help bank A to standardize and perfect the training system, and has certain reference significance to the research of training effect evaluation.
【学位授予单位】：中国海洋大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F832.2

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