银行服务系统排队问题研究

发布时间：2018-04-14 10:35

  本文选题：银行 + 排队问题　； 参考：《宁波大学》2012年硕士论文

【摘要】：近年来，我国国民经济一直保持持续快速发展，金融行业也随之不断兴盛，银行所涉及的业务已经渐渐融入每一个人的工作与生活当中。然而，随之而来的是银行服务系统排队难的问题的日趋明显，严重阻碍了我国国内银行业的发展与壮大，影响着每个人的工作与生活。尤其是2007年，我国履行对WTO的承诺，完全对外开放国内的金融市场，使得我国国内银行必须独自面对外资银行的巨大挑战，竞争压力空前巨大。因此，我国国内银行将如何采取有效的对策解决本身所存在的问题，明确自身的优势，积极应对外来的挑战与压力，将成为我们探索与研究的主题。 本文从当前我国国内银行的排队问题形势入手，研究了银行排队问题的现状，并从主观与客观两个角度分析问题产生的原因。然后，选取了某一家国有大型商业银行作为具体研究对象，通过实地调查获取相关的数据与资料，并且将排队模型应用于银行排队服务系统，建立了银行服务系统的M"M"n"∞"∞排队模型。同时，选取8分钟作为顾客期望最佳等待时间，着重研究了节假日与非节假日高峰期的最优服务窗口数量分别为8台与7台，并且得出了在节假日与非节假日其他时间段最优的银行柜台服务窗口数量。最后，根据银行服务系统排队模型的实证研究，从缩短服务时间、窗口数量调整和服务模式创新三个角度，，进一步分析得出了当前银行服务系统排队问题的整改措施。
[Abstract]:In recent years, China's national economy has maintained a sustained and rapid development, the financial industry has also continued to flourish, the banking business has gradually integrated into the work and life of everyone.However, the difficulty of banking service system becomes more and more obvious, which seriously hinders the development and expansion of domestic banking, and affects everyone's work and life.Especially in 2007, our country fulfilled the promise to WTO and completely opened up the domestic financial market, which made our domestic banks have to face the huge challenge of foreign banks alone, and the competitive pressure is unprecedented.Therefore, how the domestic banks will take effective measures to solve their own problems, clear their own advantages, and actively respond to external challenges and pressures, will become the subject of our exploration and research.This paper starts with the current situation of bank queuing problem in our country, studies the present situation of bank queuing problem, and analyzes the causes of the problem from subjective and objective angles.Then, a large state-owned commercial bank is selected as the specific research object, the relevant data and data are obtained through field investigation, and the queuing model is applied to the bank queuing service system.In this paper, a M "M" n "n" 鈭

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