交通银行客户经理绩效考核体系研究

发布时间：2018-07-03 04:24

本文选题：客户经理 + 绩效考核　；参考：《山西大学》2015年硕士论文

【摘要】：随着市场经济的进一步深化,银行之间的竞争将首先集中到对优秀金融人才的争夺。市场竞争由物化资源的竞争转化为人力资源的竞争,而绩效考核作为一个重要的组成部分在人力资源管理中起着关键的作用。本文以交通银行客户经理的绩效考核体系为研究对象,通过对现阶段公司绩效考核的现状进行分析,指出了其存在的问题：考核内容过于单一；考核方法缺乏针对性；考核结果与待遇未完全挂钩。并找出了交通银行客户经理绩效考核存在问题的原因：缺乏现代化经营理念；缺乏反馈面谈；缺乏自我评价；缺乏绩效文化。论文沿着发现问题、分析问题、解决问题的思路,基于建立绩效考核体系以提高组织绩效、实现企业持续经营发展的需要,从建立绩效考核体系的基本流程、绩效考核计划与指标体系构建、绩效考核过程控制、绩效考核与评价、绩效反馈、绩效结果与应用等方面进行了研究,设立了一套适合交通银行客户经理的绩效考核体系。并从绩效文化、绩效考核能力、客户经理培训体系等方面提出了绩效考核体系顺利实施的保障措施。本文是基于对交通银行客户经理人员绩效考核的研究,目的是为商业银行在目前金融市场日渐呈现统一开放,有序竞争、对金融人才层次与结构要求不断上升的形势下如何建设一流银行提供较为重要的理论依据和实施方案。
[Abstract]:With the further deepening of market economy, the competition among banks will focus on the competition for outstanding financial talents. Market competition is transformed from the competition of materialized resources to the competition of human resources. As an important part, performance appraisal plays a key role in human resource management. This article takes the performance appraisal system of the customer manager of Bank of Communications as the research object, through the analysis of the present situation of the company performance appraisal, points out its existing problems: the examination content is too single, the appraisal method lacks pertinence; The results of examination and treatment are not completely linked. It also finds out the reasons for the problems in the performance appraisal of customer managers in Bank of Communications: lack of modern management concept, lack of feedback interview, lack of self-evaluation, lack of performance culture. Based on the idea of finding problems, analyzing problems and solving problems, based on the need of establishing performance appraisal system to improve organizational performance and realize the sustainable development of enterprises, the paper starts with the basic process of establishing performance appraisal system. Performance appraisal plan and index system construction, performance appraisal process control, performance appraisal and evaluation, performance feedback, performance results and application were studied, and a set of performance appraisal system suitable for customer manager of Bank of Communications was established. The paper also puts forward the measures to ensure the smooth implementation of the performance appraisal system from the aspects of performance culture, performance appraisal ability, customer manager training system and so on. This paper is based on the research on the performance evaluation of customer manager of Bank of Communications, aiming at the commercial banks in the current financial market increasingly presents a unified and open, orderly competition, It provides a more important theoretical basis and implementation scheme for the construction of first-class banks under the situation that the level and structure of financial talents are constantly rising.
【学位授予单位】：山西大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F832.33

【参考文献】