商业银行IT绩效评价体系研究

发布时间：2018-09-07 16:16

【摘要】：进入二十一世纪以来,我国银行业的1T经历了数据大集中、核心系统升级换代、数据治理等三个重要发展阶段,信息系统建设和科技服务水平大幅提升,有力支撑了银行各项业务的飞速发展。但当前,我国商业银行普遍缺少科学的IT绩效评价体系,对于评价IT投资是否值得、I丁应用系统是否成功、IT部门是否运转高效、IT人员是否尽职、IT外包是否风险可控等一系列问题缺乏有效手段,导致相关激励约束机制和绩效考核制度缺失,制约了IT生产力水平的进一步提升,已成为商业银行管理者面临的重要课题。为解决这一难题,首先厘清了IT绩效及其评价的概念,比较分析了各种传统IT绩效评价理论的优缺点,包括基于财务学、经济学、行为学和目标管理等的评价方法等,进而指出了传统理论无法从战略全局的角度,科学、合理和高效的评估lT综合效益。然后,基于“平衡计分卡理论”,构建了商业银行IT绩效评价的“IT平衡计分卡”组合模型,将IT绩效评价分为价值贡献、用户满意度、内部流程、学习与创新等四个维度。借鉴“信息技术及相关控制目标”、“信息系统成功模型”、“服务质量模型”“商业银行信息科技监管规范”等成熟研究成果,创建了“IT平衡计分卡”四个维度具体的评价指标体系。最后,将此模型应用于国内某商业银行IT部门的绩效考评,开展了实证研究。研究结果显示,“lT平衡计分卡”组合模型较以往的传统IT绩效评价理论更加全面和实用,增强了商业银行IT管理的科学性和有效性。
[Abstract]:Since the 21 century, the banking industry of our country has experienced three important stages of data concentration, core system upgrading and data management, and the level of information system construction and science and technology service has been greatly improved. Strong enough to support the rapid development of the bank's business. But at present, the commercial banks in our country generally lack the scientific IT performance evaluation system. There is a lack of effective means to evaluate whether the IT investment is worth the success of the application system and whether the IT department is running efficiently and whether IT personnel are doing their due diligence to control the risk of IT outsourcing. It leads to the lack of relevant incentive and constraint mechanism and performance appraisal system, which restricts the further improvement of IT productivity, and has become an important subject facing commercial bank managers. In order to solve this problem, this paper firstly clarifies the concept of IT performance and its evaluation, and compares and analyzes the advantages and disadvantages of various traditional IT performance evaluation theories, including the evaluation methods based on finance, economics, behavior and objective management, etc. It is pointed out that the traditional theory can not evaluate the comprehensive benefits of lT scientifically, reasonably and efficiently from the perspective of strategic overall situation. Then, based on the "balanced Scorecard Theory", a combination model of "IT balanced Scorecard" for IT performance evaluation of commercial banks is constructed. The performance evaluation of IT is divided into four dimensions: value contribution, customer satisfaction, internal process, learning and innovation. Drawing lessons from the mature research results, such as "Information Technology and related Control objectives", "Information system success Model", "Service quality Model" and "Commercial Bank Information Technology Supervision Standard", etc. The evaluation index system of IT balanced Scorecard is established. Finally, the model is applied to the performance evaluation of the IT department of a commercial bank in China, and an empirical study is carried out. The results show that the combination model of "lT balanced Scorecard" is more comprehensive and practical than the traditional theory of IT performance evaluation, which enhances the scientific and effective management of IT in commercial banks.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F832.2

【共引文献】