我国城市社区服务体系建设与发展研究

发布时间：2018-02-28 08:01

本文关键词： 社区服务运作模式物业管理发展方向　出处：《清华大学》2008年硕士论文　论文类型：学位论文

【摘要】： 社区管理是城市管理的基本内容,而社区服务是社区管理的重要组成,是社区管理的落脚点及外在体现。社区服务是城市社区居民生活中不可缺少的内容组成。随着我国经济水平的不断发展和人民生活水平的提高,人们对社区服务的需求也在不断变化;我国城市社区服务体系正由计划经济时期的模式向市场经济下的模式转变,社区服务管理体制面临着调整;另外,物业管理在社区中的推行又带来了如何与社区服务协调发展的问题。基于上述背景,我国城市社区服务的建设存在着诸多问题,而产生这些问题最根本的原因就是社区服务中政府、市场与社会各自的定位不清,关系错综复杂,难以发挥综合优势。论文在大量调研分析的基础上,界定目前我国城市社区服务体系中政府应扮演的角色及发挥的作用,分析社区服务中如何发挥市场化运作企业的作用,探讨我国城市中老旧小区及新建小区社区服务运作模式的发展方向。通过国内外典型社区的比较研究及国内城市社区现状分析,论文总结出在现阶段,我国城市社区服务实行政府主导、多方参与的半行政半自治化运作模式是最具可操作性、最现实的。政府应是社区发展的宏观管理者、社区资源的合理配置者和社区内各种利益关系的有效协调者,政府应提供最具保障性的服务。社区服务企业应提供保障性、公益性服务以外的、能够满足居民不同层次需求的服务;服务企业(尤其是物业服务企业)在提供有偿服务时,应注意与社团组织的有机结合,积极配合社区开展各项福利性、公益性的社区服务。论文对杭州蓝庭社区进行案例研究。通过项目特点分析、业主需求调研及市场化运作企业的资源情况,对蓝庭项目服务体系进行运营模式设计,并提出了资源整合方案。
[Abstract]:Community management is the basic content of urban management, and community service is an important component of community management, as well as the foothold and external embodiment of community management. Community service is an indispensable component in the life of urban community residents. With the continuous development of our country's economic level and the improvement of people's living standard, people's demand for community service is also changing constantly, the urban community service system of our country is changing from the mode of planned economy period to the mode under the market economy. In addition, the implementation of property management in the community has brought about the problem of how to coordinate the development with the community service. Based on the above background, there are many problems in the construction of urban community service in our country. The most fundamental reason for these problems is that the government, the market and the society are unable to give full play to their comprehensive advantages. On the basis of a great deal of investigation and analysis, this paper defines the role that the government should play and the role that the government should play in the present urban community service system of our country, and analyzes how to give play to the role of the market-oriented enterprises in the community service. This paper probes into the development direction of community service mode in old and new residential areas in Chinese cities. Through the comparative study of typical communities at home and abroad and the analysis of the present situation of urban communities in China, the paper concludes that the semi-administrative and semi-autonomous operation mode of urban community service in China is the most operable at the present stage. The government should be the macro-manager of community development, the reasonable allocation of community resources and the effective coordinator of various interests in the community. The government should provide the most affordable services. In addition to public welfare services, services that can meet the needs of the residents at different levels; service enterprises (especially property service enterprises) should pay attention to the organic integration with community organizations when providing paid services, and actively cooperate with the community to carry out various welfare activities. Public welfare community service. This paper carries on the case study to the Lanting community of Hangzhou, through the project characteristic analysis, the owner demand investigation and the marketing operation enterprise's resources situation, carries on the operation pattern design to the Lanting project service system, and has proposed the resources conformity plan.
【学位授予单位】：清华大学
【学位级别】：硕士
【学位授予年份】：2008
【分类号】：C916

【引证文献】