基于Z理论的A软件外包企业人力资源管理研究

发布时间：2018-01-03 01:33

本文关键词：基于Z理论的A软件外包企业人力资源管理研究　出处：《北京邮电大学》2013年硕士论文　论文类型：学位论文

【摘要】：软件外包属于现代服务业的一部分。随着信息技术产业的飞速发展,软件外包也随之发展成为了很重要的一个行业。2008年全球性的金融危机,给所有的企业都带来了不同程度的困难,A企业作为一个典型的软件外包企业也遭遇到了极大的危机。在这个过程中,人力资源管理不到位的弊病充分的体现了出来。本论文在充分研究人力资源管理领域重要的理论之一Z理论的基础上,为解决A企业的困境提供了一条切实可行的解决方案。本论文共分为六章。第一章简要介绍了软件外包行业的特点,A企业的背景状况以及在经营过程中遇到的问题；第二章介绍了人力资源管理的经典理论,重点介绍了Z理论及其研究成果；第三章详细的介绍了A企业的组织结构、人员状况和人力资源管理制度；点明了A企业所遇到的重要问题和挑战,那就是在2008年的金融危机之后过高的员工离职率；第四章给出了一个对A企业人力资源管理制度改革的建议方案。通过对离职员工的访谈来分析员工离职的原因,指出改革的重点和方向。然后在基于Z理论的基础之上提出了对A企业的人力资源管理改革方案设计,那就是实行长期雇佣制度来提高员工的安全感和归属感；在长期考核和提升制度的理论基础上,切实有效的执行A企业的双通道晋升制度；通过加强培训工作来提升员工多方面的能力；通过加强企业文化建设和沟通来密切企业中人与人之间的关系,高层与一线员工之间的关系。第五章是关于实施新的人力资源管理制度的建议；第六章是总结和展望。
[Abstract]:Software outsourcing is a part of modern service industry. With the rapid development of information technology industry, software outsourcing has also developed into a very important industry. In 2008, the global financial crisis. As a typical software outsourcing enterprise, it has also encountered a great crisis. In this process. The shortcomings of human resource management are fully reflected. This paper fully studies one of the important theories in the field of human resources management Z theory. It provides a practical solution for solving the plight of Enterprise A. This paper is divided into six chapters. The first chapter briefly introduces the characteristics of the software outsourcing industry and the background of enterprise A and the problems encountered in the process of management; The second chapter introduces the classical theory of human resource management, focusing on Z theory and its research results; The third chapter introduces the organization structure, personnel status and human resource management system of enterprise A in detail. It points out the important problems and challenges faced by Enterprise A, that is, the high rate of employee turnover after the financial crisis in 2008; Chapter 4th gives a proposal for the reform of human resources management system in Enterprise A. the reasons for employee turnover are analyzed through interviews with former employees. The emphasis and direction of the reform are pointed out. Then, based on the Z theory, the author puts forward the design of the human resource management reform scheme for enterprise A, which is to implement the long-term employment system to improve the sense of security and belonging of the employees. On the basis of the theory of long-term appraisal and promotion system, we should carry out the dual-channel promotion system of enterprise A effectively. Strengthen the training work to enhance the ability of employees in many aspects; Through strengthening the construction of corporate culture and communication to close the relationship between people in the enterprise, the relationship between the high-level and front-line staff. Chapter 5th is about the implementation of the new human resources management system. Chapter 6th is a summary and prospect.
【学位授予单位】：北京邮电大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F49

【参考文献】