基于平衡计分卡的TY物流公司绩效管理研究

发布时间：2017-12-31 21:03

本文关键词：基于平衡计分卡的TY物流公司绩效管理研究　出处：《沈阳工业大学》2017年硕士论文　论文类型：学位论文

【摘要】：全球经济一体化为世界各国的发展提供了新的契机,物流业作为一项新兴产业已经成为促进世界经济飞速发展的第三利润源泉。到了21世纪,我国外部的经济环境有了不断改善的同时,内部宏观调控政策也继续发挥了有效作用。我国物流企业便获得了良好的发展机遇,并取得了巨大的进步,服务体系得到日益完善和规范。物流企业在其长期发展过程中应该充分重视和重点解决的重要问题就是绩效管理。对于物流企业来说,提高其绩效管理质量及效率,为物流企业提高核心竞争力具有非常重要的实际与理论意义。本文首先阐述了平衡计分卡和绩效管理相关概述。然后,以TY公司为例,从发展历程、组织结构和人力资源三个方面简单介绍TY公司。紧接着,描述了TY公司目前绩效管理现状并采用问卷调查法进行绩效管理问题分析。然后从SWOT分析、战略目标和战略地图三个方面为该企业从平衡计分卡四个维度制定评价指标奠定了基础。进而,从平衡计分卡的四个维度选取了适合企业实际情况的评价指标,运用层次分析法算出各层面具体指标权重。从公司层面、部门层面以及员工层面三个层面构成TY公司的绩效管理体系,并对其体系进行了实施流程的简单介绍。最后阐述了TY公司运用平衡计分卡进行绩效管理的实施保障措施,以确保平衡计分卡能在TY公司的绩效管理方面顺利进行。最后,全文的结论部分主要有三点:平衡计分卡有助于物流公司战略目标的实现;引入平衡计分卡会使公司绩效管理指标体系更加全面和系统;部门和员工层面绩效指标是构成整个平衡计分卡绩效管理体系必不可少的部分。TY公司运用平衡计分卡完善绩效管理体系为物流企业在改善绩效管理方面提供了新的研究方向,为绩效管理体系对于企业实现战略目标充分发挥了指导作用,同时对其他物流企业在绩效管理中运用平衡计分卡提供了参考。
[Abstract]:Provides a new opportunity for the development of global economic integration in the world, the logistics industry as an emerging industry has become the third profit source to promote the rapid development of the world economy. By twenty-first Century, China's external economic environment with continuous improvement at the same time, the internal policy of macroscopical adjusting control also continues to play an effective role in China. The logistics enterprises will get good opportunities for development, and has made tremendous progress, service system has been increasingly improved and standardized. The logistics enterprises in the long-term development process should focus on solving the important problems and pay attention to the performance management for logistics enterprises, improve the quality and efficiency of performance management, improve the core competitiveness logistics enterprise has very important practical and theoretical significance. This paper first describes the Balanced Scorecard performance management and related overview. Then, taking TY company as an example, from The development process, the three aspects of organization structure and human resource brief introduction of TY company. Then, describes the current situation of performance management of TY company and using a questionnaire to the performance management problem analysis. Then SWOT analysis from three aspects, strategic objectives and strategic map for the enterprises from the four dimensions of the balanced Scorecard for based on the development of evaluation index. Then, from the four dimensions of the Balanced Scorecard evaluation indicators were selected for the actual situation of the enterprise, using AHP to calculate the index weight. The level of concrete from the company level, three levels of departmental level and staff level of TY company's performance management system, and the system is simple this paper introduces the implementation of the process. Finally, the TY company using the Balanced Scorecard Measures to ensure the implementation of performance management, to ensure the Balanced Scorecard performance management in TY company face Smoothly. Finally, the conclusion of this thesis has three main points: Balanced Scorecard helps the strategic goal of logistics company; the introduction of the Balanced Scorecard performance management index system will make the company more comprehensive and systematic; the departments and staff level performance index is a part of the whole.TY balanced scorecard is an essential performance management system using the Balanced Scorecard to improve the performance management system for logistics enterprises in the improvement of performance management provides a new research direction, for the performance management system for enterprises to achieve strategic goals and give full play to the guiding role of other logistics enterprises use balanced scorecard in the performance management card provides a reference.

【学位授予单位】：沈阳工业大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.5;F259.23

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