电子商务平台下铁路物流中心业务流程优化研究

发布时间：2018-03-05 02:11

本文选题：电子商务　切入点：铁路物流中心　出处：《北京交通大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着物流市场竞争日益激烈,铁路货运逐渐从传统货运向综合物流服务延伸。我国铁路进行了铁路货运组织改革,并于2015年4月开通了 95306网站,用于开展物流、大宗商品交易、信息共享等综合服务。电子商务平台的出现是铁路总公司落实我国"互联网+"发展战略和行动计划的重要举措,是铁路顺应物流市场变化、拓宽营销渠道、提高自身物流服务质量和水平的战略措施。从目前铁路货场发展状况来看,服务内容仍集中于传统货运业务,物流增值服务欠缺、效率低下、流程不合理等问题十分明显,其仍有很大的改善空间。作为铁路推进货改的重要组成部分,近年来铁路物流中心的建设和发展备受瞩目。因此,对电子商务平台条件下铁路物流中心业务流程进行优化研究是铁路货改的战略选择,对铁路应对市场竞争具有重要现实意义。本文深入分析电子商务平台下的铁路物流中心的业务流程特点,从定性和定量的角度进行优化分析,主要研究内容如下:在总结论文研究背景、意义的基础上,分析了铁路物流中心流程优化的目的,并从客户、价值和资源三个角度阐述其流程优化原则,得出其优化途径,即从结构和效率两个方面来进行优化;其次,分析电子商务平台下铁路物流中心现行业务流程,构建发送端、到达端流程Petri网模型,并运用Flexsim对模型进行仿真,从仿真结果中找出实体堆积环节;根据铁路物流中心业务流程优化的目的、原则、途径及电子商务平台对铁路物流中心作业流程的影响,对现有流程进行定性分析和优化,结合仿真结果从定量角度优化,进而得出优化后的业务流程;最后,利用Flexsim仿真对比铁路物流中心发送端、到达端业务流程优化前后的效果,分析方法的适用性。
[Abstract]:With the increasingly fierce competition in the logistics market, railway freight has gradually extended from traditional freight to integrated logistics services. In April 2015, China Railway carried out the reform of railway freight transport organization, and in April 2015 opened the 95306 website, which is used to carry out logistics. The emergence of electronic commerce platform is an important measure for the railway head office to implement the development strategy and action plan of "Internet" in China. It is also an important measure for the railway to adapt to the changes in the logistics market and broaden the marketing channels. Strategic measures to improve the quality and level of logistics services. Judging from the current development situation of railway freight yards, the service content is still concentrated on the traditional freight business, the logistics value-added service is lacking, the efficiency is low, the process is unreasonable and so on. As an important part of railway freight reform, the construction and development of railway logistics center has attracted much attention in recent years. It is the strategic choice of railway freight reform to optimize the business process of railway logistics center under the condition of e-commerce platform. It is of great practical significance for railway to cope with market competition. This paper deeply analyzes the characteristics of the business process of railway logistics center under the platform of electronic commerce, and optimizes the analysis from the perspective of qualitative and quantitative analysis. The main research contents are as follows: on the basis of summarizing the research background and significance of the thesis, the purpose of the process optimization of railway logistics center is analyzed. Secondly, it analyzes the current business process of railway logistics center under the electronic commerce platform, constructs the Petri net model of the sending and arriving process, and simulates the model by using Flexsim. According to the purpose, principle, approach and the influence of electronic commerce platform on the operation process of railway logistics center, the existing process is qualitatively analyzed and optimized. Combined with the simulation results, the optimized business process is obtained from the quantitative point of view. Finally, the Flexsim simulation is used to compare the results before and after the optimization of the business process of the railway logistics center before and after the optimization, and the applicability of the method is analyzed.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：U294.1

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