面向视障用户的Oracle Billing Insight系统的设计与实现

发布时间：2018-03-08 08:36

本文选题：无障碍　切入点：账单　出处：《山东大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着互联网的快速发展,人们的生活也变得更加便捷,但是对于视障用户来说,先进的信息化平台不仅没有为其生活带来便利,反而,越是看似绚丽多彩的动态页面,让视障用户使用的难度系数越大。这是所有信息化电子平台都需要解决的问题,特别是涉及到钱财并被广泛应用于电信、物流、银行等多个领域的电子账单管理系统。近年来,账单的管理方式逐渐从最初的柜台人工办理业务方式升级为线上账单管理方式。用户可通过互联网对自己的账单进行管理而无需到柜台排号办理,这大大地节约了用户和柜员宝贵的时间,避免了人工办理业务可能产生的错误和纸质账单在邮寄过程中丢失、损坏等问题,更重要的是将电子账单代替纸质账单的无纸化办公方式也保护了环境。但是由于开发这种电子账单管理系统的公司在需求分析过程中并没有考虑到视障人士这一特殊群体,因此视障用户需要办理其账单相关业务时,为了防止因对系统的理解偏差、操作错误等造成的财产损失,仍需前往柜台人工办理。信息化的快速发展不但没有为视障用户的生活带来便利,反而削弱了其接受高新技术、融入现代化生活的信心。作为社会中平等而特殊的群体,视障用户有使用信息化平台融入现代化生活的权利。本课题的面向视障用户的Oracle Billing Insight系统正是出于解决视障用户无法使用电子账单管理系统的问题而进行设计和开发的。课题以Oracle公司的一款为用户提供账单查询、支付等管理功能的Oracle Billing Insight系统为载体展现无障碍支持的系统的设计与实现。为了让视障用户使用线上系统,系统在前端开发过程中充分了考虑视障用户的系统使用偏好,兼容了无障碍开发,当视障用户使用读屏软件访问系统时,系统可为其提供与无障碍用户使用系统时直接或间接获取到的全部有用信息,又不会对无障碍人士对系统的使用带来任何更改。系统使用Maven作为项目管理工具、SSH技术架构、持续集成的开发方式、负载均衡与反向代理技术、系统监控及告警功能及响应式布局设计,成功地设计并实现了一款高可用的、伸缩性强的、高扩展的、高效的具有告警功能的电子账单管理系统。系统的成功设计与实现解决了线下账单查询、支付等管理过程中给用户带来的不便之处,解决了视障用户使用线上电子账单管理系统存在的问题。让视障用户与无障碍用户可以享有同等服务。本系统已经在美国多家企业上线并成功运行,深受用户好评,为用户的生活提供了便利,特别是视障用户的生活质量也因此而有明显地提高,为其融入现代化的生活做出了巨大的贡献。
[Abstract]:With the rapid development of the Internet, people's life has become more convenient, but for the visually impaired users, the advanced information platform not only does not bring convenience to their lives, but also appears to be colorful dynamic pages. The more difficult it is for visually impaired users to use, the more difficult it is for all information electronic platforms to solve, especially the electronic billing management system, which involves money and is widely used in telecommunications, logistics, banking and other fields. The management of bills is gradually upgraded from the original manual handling of the counter to the online bill management. Users can manage their bills through the Internet without having to go to the counter to arrange the number. This greatly saves the valuable time of users and tellers, avoids the mistakes that may arise from manual handling of business and the loss and damage of paper bills in the course of mailing. What's more, the paperless way of doing things with electronic bills instead of paper bills also protects the environment. But because companies that develop this e-billing management system do not take this particular group of visually impaired people into account in their needs analysis, Therefore, when the visually impaired user needs to handle its billing related business, in order to prevent property losses caused by misunderstandings and misoperation of the system, The rapid development of information not only does not facilitate the life of visually impaired users, but also weakens their confidence to accept high technology and integrate into modern life. As an equal and special group in society, The Oracle Billing Insight system for visually impaired users is designed to solve the problem that they cannot use the electronic billing management system. The project uses a Oracle company to provide users with billing queries, The Oracle Billing Insight system with management functions such as payment is designed and implemented to show the barrier-free support system. In order to allow the visually impaired users to use the on-line system, the system fully considers the system usage preferences of the visually impaired users in the front-end development process. Compatible with accessibility development, where users with visual impairment use screen reading software to access the system, which provides them with all the useful information directly or indirectly obtained from the use of the system by accessible users, The system uses Maven as a project management tool for Maven technology architecture, continuous integration of development methods, load balancing and reverse proxy technology, System monitoring and alarm function and response layout design, successfully designed and implemented a high availability, scalability, high expansion, An efficient electronic bill management system with alarm function. The successful design and implementation of the system solves the inconvenience to users in the process of offline bill inquiry, payment, etc. It solves the problem of using the online electronic bill management system for the visually impaired users. It makes the users of the visually impaired and barrier-free users enjoy the same services. The system has been put online and run successfully in many enterprises in the United States, and is well received by the users. It provides convenience for users' life, especially the quality of life of visually impaired users, and makes a great contribution to their integration into modern life.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP311.52

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