江门移动分公司渠道订单与物流管理信息系统的分析与设计

发布时间：2018-07-06 20:33

本文选题：信息系统 + UML建模　；参考：《云南大学》2015年硕士论文

【摘要】：社会渠道是移动公司除了自有营业厅外的另一产品代理社会渠道,主要为移动公司服务厅服务不到的客户提供移动产品的销售和服务,在移动公司市场营销中发挥着非常重要的作用,其中渠道订单与物流管理直接影响整个市场经营收益。由于移动的社会渠道网点全市分布较广,网点还分布在乡镇,所以对这些网点的规划补点和日常销售下单、物流供货等信息反馈等工作存在一定的困难。目前对网点的订单及物流管理只是靠手工在地图上做标识,造成渠道经理的数量多,管理难度加大,效率低等困难。论文从我司管理实际运作的现状出发,针对目前存在订单与物流管理过程实行手工统计订单、信息交互不及时等导致效率低下等诸多问题,提出必须设计一套适合我司的订单与物流管理系统,来完成我司管理数字化工作,实现订单管理、物流配送管理、退货处理、货款收取及相关信息的录入、查询、统计等功能。本文进行需求分析,进行了系统的业务需求、功能需求、数据需求和系统环境需求等分析,画了系统的业务流程图和用例图,并且兼顾有用例描述；进行系统设计,设计了系统的总体架构与各功能模块,包括订单管理、物流配送管理、退货管理、货款收取管理、基础信息管理以及系统管理等功能模块,还有给出了模块设计的各种需要的图例。订单与物流管理系统将渠道、信息、人员、终端四位一体的系统化管理融入到系统的设计中,包括渠道商分布区域、、区域统计分析、渠道物流信息的交互、渠道销售与酬金统计、渠道经理监控管理、退货管理,并实现以电脑终端(WEB)、手机客户端(WAP)的双访问机制。提供社会渠道网点订单提交、跟进、确认和留言交互等流程管理,加强沟通,提高社会渠道的忠诚度。
[Abstract]:Social channel is another product agency social channel for mobile company in addition to its own business hall. It mainly provides sales and service of mobile products to customers who can not be served by mobile company service office. It plays a very important role in the marketing of mobile companies, in which channel orders and logistics management directly affect the whole market revenue. Because of the wide distribution of mobile social channels in the whole city and the distribution of nodes in villages and towns, it is difficult to make up for the planning of these outlets and issue orders for daily sales, logistics supply and other information feedback work. At present, the order and logistics management of the network only rely on manual marking on the map, resulting in a lot of channel managers, management difficulties, low efficiency and other difficulties. Based on the current situation of the actual operation of our management, this paper aims at the existing problems such as manual statistics of orders and logistics management process, inefficiency due to the lack of information exchange and so on. It is necessary to design a set of order and logistics management system suitable for our company to complete the digitization of our management, to realize the functions of order management, logistics distribution management, return processing, payment collection and related information input, inquiry, statistics and so on. In this paper, the business requirements, function requirements, data requirements and system environment requirements of the system are analyzed, and the business flow chart and use case diagram of the system are drawn, and the description of the use cases is taken into account. The overall structure and function modules of the system are designed, including order management, logistics distribution management, return management, payment collection management, basic information management and system management, etc. Also gives the module design each kind of need legend. The order and logistics management system integrates the systematic management of channel, information, personnel and terminal into the design of the system, including the distribution of channel merchants, regional statistical analysis, and the interaction of channel logistics information. Channel sales and payment statistics, channel manager monitoring management, return management, and the implementation of a computer terminal (Web), mobile phone client (WAP) dual access mechanism. Provide social channel network order submission, follow-up, confirmation and message interaction process management, strengthen communication, improve social channel loyalty.
【学位授予单位】：云南大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TP311.52

【相似文献】