A项目内部冲突管理研究

发布时间：2018-04-09 16:06

本文选题：A项目　切入点：冲突管理　出处：《南昌大学》2015年硕士论文

【摘要】：在全社会讲求共同成长的今天,没有人愿意面对冲突,但是在工程项目管理中,冲突是现实中无法回避的重大问题。一个工程项目从立项开始,便一直伴随着各种各样的冲突。由于工程项目涉及的相关主体单位非常多、相互之间关系也是比较复杂的,以及项目的总体目标、预定工期、工程造价、工程质量、资源分配和管理流程等因素的不定性,项目在进行过程中各参与方会产生各种不同的分歧,使得各方产生不一致的意见,这样必然会导致冲突次数的增长,而且使冲突所处的环境变得更加复杂,从而对工程项目各项工作的开展产生越来越大的影响,甚至会阻碍工程项目向前推动。依据现代管理理论,本文基于内部冲突管理的相关论据以及国内外关于内部冲突管理的相关研究资料,首先介绍了A项目的工程概况、组织架构、管理模式及其运营矛盾,并且通过调查表的形式,对调查结果进行统计,认为A项目内部存在沟通不畅、定位失误、看待方法不同、利益分布不均、履约主体能力有限等问题；接着对问题产生的原因进行了分析,认为A项目各参与方的地位的不平等、信息的不对称、利益的不一致、缺少必要的信任、沟通不能够畅通、工程变更频繁、责任不清等是产生冲突的主要原因；根据分析得出的结论,从A项目的内部冲突的指导思想、内部冲突管理原则、实施策略、实施方法、预期效果、评价及反馈等方面给出了A项目冲突管理的方案；最后从A项目的保障措施角度出发,制定了提升专业水平、优化资金使用、控制物料循环和建立管理组织的保障措施。
[Abstract]:Today, when the whole society wants to grow together, no one is willing to face the conflict, but in the engineering project management, the conflict is the important problem that cannot be avoided in reality.A project from the beginning, has been accompanied by various conflicts.Because of the large number of relevant main units involved in engineering projects, the relationship between them is also quite complex, and the uncertainties of the overall objectives of the project, the scheduled construction period, the project cost, the project quality, the allocation of resources, and the management process, etc.In the course of the project, the participants in the project will have different differences of opinion, which will inevitably lead to an increase in the number of conflicts and further complicate the environment in which the conflicts occur.Therefore, it has more and more influence on the development of engineering project, and even hinders the project to push forward.According to modern management theory, based on the relevant arguments of internal conflict management and domestic and foreign related research materials on internal conflict management, this paper first introduces the engineering overview, organizational structure, management mode and operational contradictions of project A.And through the form of questionnaire, the survey results are statistically analyzed, and it is concluded that there are some problems such as poor communication, wrong positioning, different treatment methods, uneven distribution of benefits, limited ability of the subject of performance, etc.Then the causes of the problem are analyzed, and it is concluded that the status of the participants in project A is unequal, the information is asymmetric, the interests are not consistent, the necessary trust is lacking, the communication is not smooth, and the project changes frequently.According to the conclusion of the analysis, from the guiding ideology of the internal conflict, the internal conflict management principle, the implementation strategy, the implementation method, the expected effect,In the aspects of evaluation and feedback, the project conflict management scheme is given, and finally, from the point of view of the safeguard measures of A project, the guarantee measures for improving the professional level, optimizing the use of funds, controlling the circulation of materials and establishing management organizations are formulated.
【学位授予单位】：南昌大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TU71

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