基于QFD技术的同济设计院设计质量提升研究

发布时间：2018-04-28 22:40

本文选题：QFD + 工程设计　；参考：《兰州大学》2015年硕士论文

【摘要】：据不完全统计,2013年,我国建筑业总产值达到159413亿元,同比增长16.3%,房屋建筑施工面积为115亿平方米,同比增长15.2%,但随之而来的工程质量事故也频频发生。根据国家质监部门的资料显示,在我国所有的工程质量事故中,设计不当所造成的工程质量事故约占整体事故的40.3%,由此可见,建筑设计的质量管理是控制工程质量事故发生的关键钥匙所在。而质量功能展开(Quality Function Deployment, QFD)作为一种蕴含源头管理思想的质量管理理论和方法,是企业可以成功实现顾客满意和产品创新,获得核心竞争力的重要武器。基于以上研究背景,本文在对相关理论进行梳理的基础上,首先通过对同济大学建筑设计研究院设计质量管理体系的分析,发现其现有设计质量管理中的不足或不完善之处,尝试通过引入QFD的先进理论和方法,从项目初期的业主需求调查开始,一直到设计作品的最终评价为止,对作品形成的全过程展开深入的研究,将质量机能展开引入到工程设计的招标阶段和履行合同阶段中,并对全过程的各级目标进行质量度量,运用关键点控制以实现对设计成果的质量控制,探寻一种不同于常规的质量控制模式,以此提升建筑设计企业的设计质量管理能力,并形成企业的核心竞争力。本文所介绍的招标设计阶段和施工图设计阶段的设计质量管理方案均基于QFD的质量控制模型。首先,通过市场调查获取业主需求,经过分析和整理业主需求,形成QFD所需要的顾客需求,并确定顾客需求的程度,将其填入质量屋(HOQ)。其次,将顾客需求转化成技术要求(即质量特征),并将质量特征输入质量屋。再者,将反映顾客需求和质量特征之间关联程度的关系矩阵确定下来。最后,通过对质量屋展开的分析,发现影响质量的具体某一种或几种质量特征和顾客需求,从而形成建筑设计产品的质量控制规划,已达到提升建筑设计质量管理能力的目的。基于QFD技术的质量提升方案,为设计院在设计过程中的各个阶段提供了可操作的过程质量控制方法,将质量机能展开引入到现代工程设计项目管理中,各阶段运用现代质量控制方法,通过关键点的严格掌控,可提升设计院的在各个阶段的质量管理能力,并对IS09001质量管理体系要求之下的设计从业者们提供一定的经验指导。
[Abstract]:According to incomplete statistics, the gross output value of China's construction industry reached 15.9413 trillion yuan in 2013, an increase of 16.3 percent over the same period last year. The building construction area was 11.5 billion square meters, an increase of 15.2 percent over the same period last year, but the accidents of engineering quality also occurred frequently. According to the data of the State quality Supervision Department, among all the engineering quality accidents in our country, the engineering quality accidents caused by improper design account for about 40.3% of the total accidents. The quality management of architectural design is the key to control engineering quality accidents. The quality Function deployment (QFDs), as a theory and method of quality management, is an important weapon for enterprises to successfully achieve customer satisfaction and product innovation and obtain core competitiveness. Based on the above research background, on the basis of combing the relevant theories, this paper first analyzes the design quality management system of the Institute of Architectural Design and Research of Tongji University, and finds out the deficiencies or imperfections in the existing design quality management. By introducing the advanced theory and method of QFD, from the beginning of the owner's demand investigation at the beginning of the project to the final evaluation of the design work, this paper makes a deep research on the whole process of the formation of the work. The quality function expansion is introduced into the bidding stage and the performance stage of the engineering design, and the quality measurement of all levels of the whole process is carried out, and the key point control is used to realize the quality control of the design results. In order to improve the design quality management ability of architectural design enterprises and form the core competitiveness of enterprises, this paper explores a quality control mode different from the conventional quality control mode in order to improve the design quality management ability of architectural design enterprises. In this paper, the design quality management schemes of the bidding design stage and the construction drawing design stage are all based on the quality control model of QFD. First of all, through the market research to obtain the owner's demand, through the analysis and arrangement owner's demand, forms the customer demand which the QFD needs, and determines the customer demand's degree, fills it into the quality house. Secondly, the customer needs are transformed into technical requirements (i.e., quality features), and the quality features are input into the quality room. Furthermore, the relationship matrix which reflects the correlation between customer demand and quality characteristics is determined. Finally, through the analysis of the quality house, it is found that one or several specific quality characteristics and customer requirements affect the quality, thus forming the quality control planning of the architectural design products, which has achieved the purpose of improving the quality management ability of the architectural design. The quality improvement scheme based on QFD technology provides an operable process quality control method for the design institute in each stage of the design process, and introduces the quality function expansion into the modern engineering design project management. By using the modern quality control method and strict control of the key points, the quality management ability of the design institute can be improved in each stage, and the design practitioners under the requirements of IS09001 quality management system can be provided with some experience and guidance.
【学位授予单位】：兰州大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：TU201

【参考文献】